Buyer is wanting a Return on an item They "think" is not authentic What more can i do then reporting

[michaeldamico]

Hi i normaly don't start a conversation i normaly step into others, but this is just making me mad. I sold a purse that is an authentic have had every detail down to the photos and the description. The seller just contacted me a day after getting it saying they want a return on it because they "think" it might not be authentic. I am dumbfounded. I have sold designer bags before and i know this is real. I have already put one foot in the direction of saving my butt by reporting the buyer for lying about the item as not described but what can i do from there. I am 100 percent certain of all the items i sell and have a no return policy in place as well. What else can i do. Obviously i am to block this seller afterwards but i am still ticked and antsy. I don't like being told i'm lying. 

[equid0x]

FWIW I looked here first:
https://bagaholic101.com/ultimate-guide-tell-gucci-bag-real-fake-gucci-bag-serial-number-check-3/

[dcintennessee]

Annnnnnnd as is usual in these situations, OP went POOF and disappeared just like a magician’s assistant. Yet the rest of us linger, seeking the learning experience. 

My income took a significant boost early last year, after double-dipping discounts and reselling purchases from a Coach outlet store. Beautiful leather handbags, wallets, and even diaper bags. About the time the last one sold, I learned the peril of selling designer merchandise. Coach certainly isn’t Gucci, but I learned enough to know that niche is not safe for my skill set, regardless of profit potential. 

[bonjourami]

The serial font on the op's bag was a dead giveaway that the bag is not authentic.

[bonjourami]

And it is not cost efficient for a fake bag to be made with high quality material,if you scan down this bag, you will see the double 'GG's logo is not stamped clearly all the way down the bag,the material is also very thin,not what you would expect from Gucci.

[albertabrightalberta]

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@bonjourami wrote:

The serial font on the op's bag was a dead giveaway that the bag is not authentic.

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That was my point! 

And JMHO, but an OP who is so certain of the accuracy of her listing and posts doesn't simply disappear when others disagree with her.

I hope the OP does the right thing by the buyer. 

[bonjourami]

Absolutely...and I would love to know where op got this bag.

[scrapsmusic]

I have a buyer who wants to return some music because she doesn't "Like It." She also made some weird notes about not original and missing pages, but her complaint was "Doesn't like item." I don't give refunds for reasons like that, yet yesterday Ebay approved the refund. I wrote the girl a message which went with a "chill" regarding her request. I'm super, super mad about the same thing basically letting the buyers do what they want whenever. I've been in the sheet music business for my entire life, I turned 63 yesterday, and I get this kind of **bleep** on my birthday. I wrote Ebay a message telling them I would fight this tooth and nail. I'm so burned. How did you resolve the problem?

[cherry*fizz]

You are replying to a post that is 4 months old, and from which the OP apparently disappeared when people posted things she did not want to hear. 

If your buyer files a not as described complaint there is no such thing as no refunds, no matter what you state. You will either have to pay to have the buyer return the item and then refund her, or if you do nothing eBay will refund her and you will get a defect on your account for having eBay step in to resolve this. The best thing to do is accept the return and send a label to the buyer, then when you get your music back refund her money. Hopefully you'll be able to resell the item. 

[lintbrush*]

@scrapsmusic

This thread is several months old, but looking at your listings, you offer free returns 60 days, which means you accept returns for any and all reasons - even remorse.  You can't deny the return.  eBay gives a MBG (not you) for not as described items.  That's not the same as a Returns Accepted policy.  You get the benefit of the TRS discount for offering that Free Returns policy.   If you don't want to accept remorse returns, give up the discount and the TRSP badge.  It may also affect your Best Match search placement.

For a remorse returns you may withhold the original shipping, if it was charged seperately.

You have no grounds to fight, and if you try, you will lose and hurt your seller status.

[castlemagicmemories]

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@jillsconsignment wrote:

Is it the Gucci? Because if it is it’s not authentic. Your buyer is right. 

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Not the first time I have seen this.

It is rarely a good idea to get into a back-and-forth with an unsatisfied customer. It is a waste of your time and effort to ask “gotcha” questions of a determined buyer. What benefit is there in asking who identified the bag as real or fake? You suspect they are lying to get a free return, what need do you have for further conversation from such a person? It will not mitigate the circumstances and has the potential to escalate them instead. 

And the buyer may feel why justify what they believe to be true; they may not want the back and forth or to waste their time.

[castlemagicmemories]

Thank God for the MBG.

[castlemagicmemories]

Oops, almost a necro thread here.

[vtubks0]

Yes, you should politely and cheerfully invite the buyer to return the item since they are obviously unhappy with their purchase and apologize profusely that you sent what appears to be a counterfeit item. That is your one chance the buyer might change their mind, because you're so willing to accomodate them.

Another way to say it is if you fight, you will lose.

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@kensgiftshop wrote:

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@michaeldamico

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Buyer wasn't happy with the item and since you don't take returns, they will lie if they have to, to get their money back.

Unless you had the bag authenticated, you can't be 100% sure it is real.

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Ohhhh...

Yes I must urge you to most definitely be extremely cooperative.

[robot-hands]

You can do nothing out side of use an authentication service from ebay or a professional one ebay recognizes.

It doesn't pay for buyers to think, they don't have to....all that thinking is left up to you.

[jaysmusthaves52]

Also, prepare yourself for the possibility that the buyer will return a box of rocks on your dime and keep your bag and ebay will do nothing about it.