Buyer is wanting a Return on an item They "think" is not authentic What more can i do then reporting

[michaeldamico]

Hi i normaly don't start a conversation i normaly step into others, but this is just making me mad. I sold a purse that is an authentic have had every detail down to the photos and the description. The seller just contacted me a day after getting it saying they want a return on it because they "think" it might not be authentic. I am dumbfounded. I have sold designer bags before and i know this is real. I have already put one foot in the direction of saving my butt by reporting the buyer for lying about the item as not described but what can i do from there. I am 100 percent certain of all the items i sell and have a no return policy in place as well. What else can i do. Obviously i am to block this seller afterwards but i am still ticked and antsy. I don't like being told i'm lying. 

[hafoster]

Wonder who encouraged your seller to say that.

[myboardid]

It doesn't matter why the buyer says they are returning it, if they claim it is not as described (ie:not authentic), eBay will force you to accept the return, and to pay for the return shipping.  The only alternative is to give them a refund and let them keep it. 

Accept the return, and tell them you'll be happy to take it back because they got such a bargain and you know you can get a higher price the next time you sell it.  That might make them change their mind! 

And you need to grow a thicker skin, this sort of thing is not uncommon on eBay.  Buyers will say anything to be able to change their minds.   

[kensgiftshop]

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@michaeldamico

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Buyer wasn't happy with the item and since you don't take returns, they will lie if they have to, to get their money back.

Unless you had the bag authenticated, you can't be 100% sure it is real.

[mam98031]

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@michaeldamico wrote:

Hi i normaly don't start a conversation i normaly step into others, but this is just making me mad. I sold a purse that is an authentic have had every detail down to the photos and the description. The seller just contacted me a day after getting it saying they want a return on it because they "think" it might not be authentic. I am dumbfounded. I have sold designer bags before and i know this is real. I have already put one foot in the direction of saving my butt by reporting the buyer for lying about the item as not described but what can i do from there. I am 100 percent certain of all the items i sell and have a no return policy in place as well. What else can i do. Obviously i am to block this seller afterwards but i am still ticked and antsy. I don't like being told i'm lying. 

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Don't try to fight it.  The only one that it may hurt is you.  You can't win something like this on Ebay.  If your buyer has not opened up a SNAD, do not encourage them to do so.  If you can handle it just through emails in Ebay it is better for you.  Let them know they can return the item if they want to and once you get it back you will be happy to refund them their original purchase price.

See if that will work.  If they come back to you and ask you to provide them with a return label, then don't fight that either, just send them one and let them return the item.

Remember any SNAD no matter the outcome is now counting against a seller, which is why it is going to be in your best interest to take care if it outside of them filing a formal SNAD.  Just make sure you keep all your emails inside of the Ebay email system for your protection.

[michaeldamico]

Wow i am so glad i never opened up a shop. i never knew how bad it was to sell. why do people do it then?? I have sold some designer bags here and there with authentification and had no issues, but this is crazy! God i bet Amazon would be better to go through. I will call ebay tommorow morning.  Let's see if the seller gets back to me. She first said she thinks it is not real then she started flipping out on my long description list AND even an official site video of authenticity on this vintage bag plus the little piece of paper that says it's real.... and she started changing her tune saying she went to some consignment store and they said it wasn't and how she owned several and she KNEW i was not telling the truth because of that. So let's see if she answers my question of where she had it so called evaluated at. 

[mam98031]

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@michaeldamico wrote:

Wow i am so glad i never opened up a shop. i never knew how bad it was to sell. why do people do it then?? I have sold some designer bags here and there with authentification and had no issues, but this is crazy! God i bet Amazon would be better to go through. I will call ebay tommorow morning. 

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Because MOST transactions go off without issue.  You don't read about that much because it is boring and most people don't come here to read feel good stories.  They come here seeking advice, to vent or maybe to offer advice.  Problematic buyers are a fraction of the transactions here.  But they can take a toll on the seller in time, emotions, money, etc.  Depending on the particulars of the transaction.

If most transactions did not go smoothly, then there would be no reason for sites like this one.  Sellers don't come here to donate their time and money to Ebay.  They come here to sell and generate money for themselves.  Just like any other job.  We are seeking to be paid for services and products rendered.

[michaeldamico]

Okay so understandable on that but i guess i can't swallow the fact that thier is nothing i can do about a troublemaker just wanting to get away with this bullcrap. Funny enough she still hasn't responded to the fact of giving me a simple answer of what store she took the bag to. I don't believe she did, because if it was that they wouldn't have said it was not real.  I have reported her and thank-god i had brains enough to do it first as soon as i saw her first response. I also understand about the last part you put because by god i expect to be paid and kept paid for an item i honestly listed with all images and details. It's just a big bad moment been hit especially hard since it's been the day from %ell already. 

[femmefan1946]

The buyer doesn't want the bag.

Maybe it is the real deal, but the buyer doesn't want the bag.

Maybe she's lying in her dentures, but the buyer doesn't want the bag.

The point is the buyer doesn't want the bag.

You can specify No Returns, but you cannot specify No REFUNDS.

Tell her to return the bag for a full refund.

When you get it back, return her payment, and cancel the sale as "buyer request".

Relist.

Add the buyer to your Blocked Bidder List as a timewaster.

All that is happening here is that the buyer doesn't want the bag.

This is business , not personal.

The new buyer, when you relist and sell, won't know it was ever rejected by someone  who  doesn't want the bag.

BTW, if you refuse the return and she goes to eBay, you will be paying for the return postage as well. You want her to pay for it.

If you have to pay for return postage, be polite and professional, because you want a happy customer who leaves you positive feedback.

Not a furious one who carries her incontinent Yorkie, Stinky, around in the bag for a day before returning it in a kraft paper envelope.

[kensgiftshop]

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@michaeldamico wrote:

 I will call ebay tommorow morning.  

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If they have filed an INAD, calling Ebay might not work out like you hope it will.

They could end up with a refund and your bag and you could get a defect on your account for not handling the return.

[gracieallen01]

Well, it boils down to you having to accept the return - or letting them keep it- and providing the refund, either way.  You might want to make sure she isn't returning a real fake, instead of the purse she got from you.  It has been suggested that people have used ebay to trade-up.  Of course, I don't think there is much you can do about a faulty return, though.

[moondogblues]

OMG femme I probably laughed so hard I woke up the hubby and the dogs...I needed that! I will chuckle for DAYS!!!!

[fashunu4eeuh]

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@michaeldamico wrote:

Wow i am so glad i never opened up a shop. i never knew how bad it was to sell. why do people do it then?? I have sold some designer bags here and there with authentification and had no issues, but this is crazy! God i bet Amazon would be better to go through. I will call ebay tommorow morning.  Let's see if the seller gets back to me. She first said she thinks it is not real then she started flipping out on my long description list AND even an official site video of authenticity on this vintage bag plus the little piece of paper that says it's real.... and she started changing her tune saying she went to some consignment store and they said it wasn't and how she owned several and she KNEW i was not telling the truth because of that. So let's see if she answers my question of where she had it so called evaluated at. 

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It is rarely a good idea to get into a back-and-forth with an unsatisfied customer. It is a waste of your time and effort to ask “gotcha” questions of a determined buyer. What benefit is there in asking who identified the bag as real or fake? You suspect they are lying to get a free return, what need do you have for further conversation from such a person? It will not mitigate the circumstances and has the potential to escalate them instead. 

You are a successful seller with an unblemished record. You don’t need this and all the aggravation it brings. Accept the return, block the buyer, relist your item. Avoid the defect. And then move on.  The other poster gave sound advice about developing a thicker skin. It is business, not personal, even though it might get to you.

One final note. There is a remote possibility the item is a well-executed counterfeit. It doesn’t hurt to have an expensive handbag authenticated, then roll the cost into your asking price. It wont guarantee that a SNAD won’t happen, but it might give a scammer pause and encourage them to move on to greener pastures elsewhere.

[the*dog*ate*my*tablecloth]

There are not enough good clear pictures for this price level of bag. You should post on the Fashion Board and get a second opinion before you relist.

[retrose1]

If you have been around the boards, then you know that this is the risk of selling on ebay.

You have two choices - tell them to return for refund and the odds are good that they will return a fake and you will HAVE to refund OR just refund them now and save the postage and let them keep the item.

It doesn't matter what you know is a fact - ebay knows that all buyers claims are the truth and this is ebay's sandbox and you have to play by their rules.