Buyer is wanting a Return on an item They "think" is not authentic What more can i do then reporting

[michaeldamico]

Hi i normaly don't start a conversation i normaly step into others, but this is just making me mad. I sold a purse that is an authentic have had every detail down to the photos and the description. The seller just contacted me a day after getting it saying they want a return on it because they "think" it might not be authentic. I am dumbfounded. I have sold designer bags before and i know this is real. I have already put one foot in the direction of saving my butt by reporting the buyer for lying about the item as not described but what can i do from there. I am 100 percent certain of all the items i sell and have a no return policy in place as well. What else can i do. Obviously i am to block this seller afterwards but i am still ticked and antsy. I don't like being told i'm lying. 

[*madison]

Maybe she's lying in her dentures, but the buyer doesn't want the bag.

 ----------------------------------------------------------------------------------

[jillsconsignment]

Is it the Gucci? Because if it is it’s not authentic. Your buyer is right. 

[dcintennessee]

@michaeldamico, I've seen elsewhere on the forum that you should NOT call eBay in situations where the buyer has not opened a case. Evidently there are too many ways that can go sideways, and not in your favor. Perhaps someone else will weigh in on the wisdom of calling eBay at this poing?

Femme made all of us laugh, but that's simply the reality of this situation. I'll add this Southern gem: "Never wrestle with a pig. You both get dirty, and the pig enjoys it." Tell the buyer to return for a refund, and disengage pronto. Fingers crossed that you get back the same bag, and that's it's in the same shape as when you sent it. There are sites that list authentication characteristics for vintage designer bags. For this or other designer bags, perhaps it would be useful to quote and photograph those specific markers in future listings.

[jillsconsignment]

The OP’s buyer is correct. The bag IS NOT authentic. The OP needs to accept the return and not put the bag back up on eBay. 

[aigib-77]

I have to agree. The bag is a decent fake.

[emerald40]

---

@michaeldamico wrote:

Wow i am so glad i never opened up a shop. i never knew how bad it was to sell. why do people do it then?? I have sold some designer bags here and there with authentification and had no issues, but this is crazy! God i bet Amazon would be better to go through. I will call ebay tommorow morning.  Let's see if the seller gets back to me. She first said she thinks it is not real then she started flipping out on my long description list AND even an official site video of authenticity on this vintage bag plus the little piece of paper that says it's real.... and she started changing her tune saying she went to some consignment store and they said it wasn't and how she owned several and she KNEW i was not telling the truth because of that. So let's see if she answers my question of where she had it so called evaluated at. 

______________________________________

When you list your handbags do you put the autentication paper right in your listings.

All of my diamond jewelry is certified and I put the certification right in there.

It stops those who think they can use it as an excuse to return it and it gives me more credence with ebay that my piece is exactly as stated.

---

[penguins_dont_fly]

@femmefan1946

[[Tell her to return the bag for a full refund.

When you get it back, return her payment, and cancel the sale as "buyer request".

Relist.]]

You cannot "cancel" a Returned item that has been returned through the system.

Once a return is opened, accepted, label issued/used and the tracking shows Delivered, you can only refund through the return.

[femmefan1946]

Good point. Thank you.

I was thinking about avoiding Defects-- and a cancellation at Buyer Request leaves no Defect.

Of course, prompt settlement by a refund on return also is Defect free . 

It's the seller who forces eBay to refund and then to chase him for their money that gets a Defect in a Dispute.

[mam98031]

---

@femmefan1946 wrote:

Good point. Thank you.

I was thinking about avoiding Defects-- and a cancellation at Buyer Request leaves no Defect.

Of course, prompt settlement by a refund on return also is Defect free . 

It's the seller who forces eBay to refund and then to chase him for their money that gets a Defect in a Dispute.

---

While true, no defect is created for a Request for return that is resolved prior to any escalation happening, there is a new way starting next month that Ebay holds these against us no matter the outcome.  No defect, but if you get more than those in your peer group, the simple fact a SNAD is opened no matter the reason or outcome, then you can be thrown into a FVF penalty box.

[bonjourami]

Op you can take your photos of the Gucci, to the Fashion board..several Gucci experts in there can you if that bag is authentic...i could give you my opinion, but Ill leave that up to the experts there.

[robt-85]

Is this the Gucci? If so, it's not real

[dcintennessee]

As a matter of curiosity, would someone in-the-know please share a couple of markers that indicate this bag is non-authentic? I won't be buying or selling any Gucci bags, but I'm curious what you see that's meaningless to the rest of us. Not a detailed analysis...just a couple of tell-tale signs.

[mikeystoyz]

I dont know about your bag because I have looked but the stitching is always immaculate in most expensive bags.  The thing feels solid.  The lettering is never off in any manner.  If the lettering is on a bag more often then not it would be spelled out in total on the bag and not be cut off.

[a*river*runs*through*it]

@michaeldamico

That bag was sold twice 2 days apart. Did you have 2 of them? Or did something happen with the first buyer.

[albertabrightalberta]

---

@michaeldamico wrote:

I sold a purse that is an authentic have had every detail down to the photos and the description. 

*snip*

I am 100 percent certain of all the items i sell 

---

@michaeldamico - You keep saying you know the bag is authentic. 

May I ask how you know? 

Unless you bought that bag directly from Gucci or from an authorized partner department store and unless you are expert in the brand, you probably wouldn't recognize a fake. 

OP, compare your serial tags in the following and tell me what you notice. (Note that on authentic identical bags, they should be identical in font, placement on tab, spacing, etc.)