Buyer did not pay for item and wrote me negative feedback

[danamonticek222]

Hello Ebay I am very frustrating...I am a honest person and have positive feedback..

The buyer   did not pay for pocket calendars auction number 201757695945

because I accept only paypal and that person does not have paypal....so I did not send the item...

yesterday I got negative feedback from that person ...how he/she/ can give negative...I did not get money so I did not send....can Ebay Help ? Can Ebay delete that negative feedback ?

greetings Dana

[dhbookds]

If you contact Ebay, they should remove the negative.......

[danamonticek222]

Hi where can I contact ebay ?? please help Dana
I can not call them because my english is not very good

[loveyourimagination49]

Czech Republic

[hyperrush]

Unpaid case, odd the buyer gave malicious feedback without you being paid.

[fern*wood]

Did you file an unpaid item case yet?  If it closes for non-payment, the feedback should be removed.

[d-k_treasures]

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@fern*wood wrote:

Did you file an unpaid item case yet?  If it closes for non-payment, the feedback should be removed.

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^^ This. If you haven't dne this, do it now, and close it a few minutes after 96 hours giving the buyer a strike. The feedback should then be removed.

[daveroo]

If you open a non-paying case through the Resolution Center -- and win -- your neg f/b will disappear.

[penguins_dont_fly]

@danamonticek222

As others have said, open an Unpaid Item Dispute. If the buyer does not pay, after 96 hours and one minute of opening the dispute, you can close it manually. You will get your FVF back, the buyer will get a strike, and all feedback will be removed.

http://resolutioncenter.ebay.com

Select "I haven't received my PAYMENT yet"

[fern*wood]

I advised to file the unpaid item case to close out this transaction, but here in the US there are time limits involved as to how long you have after a sale to do this.  I'm not familiar with the rules in your country, but you might check that since it may be too late to do that now.

[danamonticek222]

too late to open case ...that is over 30 days...

[danamonticek222]

yes that is more over 32 days and not possible to open case...........gosh

[fern*wood]

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@danamonticek222 wrote:

yes that is more over 32 days and not possible to open case...........gosh

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I was afraid of that when I looked at your feedback.  Possibly an ebay rep can help.

@Anonymous  is there anything that can be done to help this member?

tks

[thatsallfolks]

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@danamonticek222 wrote:
too late to open case ...that is over 30 days...

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So not only does the neg stay, you also can't get a refund of your Final Value Fee. You've done thousands of sales; how do you not know how to handle non-payments?

[Anonymous]

Hi @danamonticek222 - I'm not able to review account specific situations here on Community but I definitely want the opportunity to look into this. I'll be reaching out to you hear shortly via the email address associated to your posting ID. 

Moving forward, make sure you're going through the Unpaid Item process: http://pages.ebay.com/help/sell/unpaid-items.html in these situations. That way you're automatically protected when a buyer doesn't pay.