Buyer asked to cancel and left negative reply

[pickythrifterstore]

I've worked really hard to become a top-rated seller, and I achieved this status a few days ago. However, I just received my first negative feedback, where the buyer is clearly lying or perhaps confused. The buyer purchased an item from my store, and while waiting for payment, I politely and professionally messaged him, reminding that payment needed to be processed by a certain time to qualify for our same-day shipping services. The buyer then asked to cancel the order through the messenger, and I promptly did so using the buyer-requested cancellation option. The cancellation went through smoothly. Now, 2.5 months later, the buyer has left negative feedback claiming he never received the item. This is either a mistake or a lie. What should I do? Should I reach out to the buyer or eBay first?

[redlinear]

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@brightlightbookseller wrote:

No, send a message asking if they would consider it if you're going to consider that route.  Never send an unprompted revision request.  You have a limited number, no need to waste them without confirming the buyer is willing first.

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If you're close to that limited number, you're not going to worried about a lil negative feedback.

[tinsoldierunderground]

@brightlightbookseller 

100% agree.  A while back, I got an offer from a seller on a DVD.  I accepted and paid.  Seller canceled order saying "buyer requested cancel".  I confronted the seller, he said it was a mistake, and he would relist so I could by it.  When he relisted it was at full price, with his intention that I'd buy it ( I didn't).  I left him a neutral.  About a month later, he sent a revision request.  Maybe it's just me, but that didn't  go over well.