mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Well that one is in direct conflict with the written and published policy. If the seller canceled the transaction with the reason the buyer requested it, the buyer is not suppose to be allowed to leave feedback of any kind.
Other terms and related policies
- Once an order has been canceled, it can't be undone
- A seller may be eligible for fee credits for canceled orders
- Buying an item or bidding on an auction on eBay is a commitment to complete a purchase. Buyers should pay for items within 4 calendar days or the seller can choose to cancel the order. If buyers have excessive canceled orders for unpaid items, they may be subject to the consequences outlined in our Unpaid item policy and Abusive buyer policy
- A buyer can still leave feedback on a canceled transaction, unless the order was canceled because they didn't pay for the item. Learn more in our Unpaid item policy
- Canceling an order because the item is out of stock will result in a transaction defect, as sellers are responsible for fulfilling the items they've sold. Learn more about the factors that affect a seller's performance level
- If the buyer has paid and the seller declines or doesn't respond to the buyer's request to cancel, they'll need to wait until the item is received and then start a return request instead
Can you tell me how many times we've told people that the reps have just told them what they wanted to hear.
No stats available that I'm aware of.
That doesn't equate to having enough information to actually link the accounts during a real review.
I'm not sure what this means. Are you saying if an Ebay CSR tells you the accounts are linked together that isn't enough to believe they are linked together?
Just because someone is able to pull something off doesn't mean it's allowed. How many people have been able to pull off policy violations? Does that mean those violations are allowed? That's an extremely poor statement. People pull off speeding all the time, does that mean speeding isn't illegal?
OK, but that doesn't change anything I've said on the subject.
@sin-n-dex wrote:
@fern*wood wrote:Ebay needs to change (if they haven't already) the earlier written policies citing when feedbacks would be automatically removed. Have they also changed the protection on faulty returns where feedback was automatically removed if the return was handled by the seller? I've seen that buyer requested cancellations and circumventing blocks are no longer protected.
I had a situation of a return and they told me (many months or even a few years ago) that feedback is not removed if you accept and process the return.
So I think that's been gone to the wayside for a long time.
I think if the buyer breaks the rules (and it can be proven, like in the OP's case), FB should be removable.
C.
Well that is true except when the FB the buyer left breaches some rule. With that said, the subject of this thread doesn't have anything to do with FB that was left after a return happened.
@vintagecraze50 wrote:Ok. I get that. Blocking with a buyer same one coming back different account and cancelling that order is a NO NO. SORRY you cancelled their order they can leave a neg for that. Contributes to customer getting upset over item getting cancelled whether they were blocked or not.
What? So you think it is OK for a blocked buyer to use a different account and purchase from the seller that blocked them? So it is OK for the buyer to break the rules and have the right to damage the seller's account when the seller did nothing wrong. Broke no rule. The buyer broke the rule, not the seller. But the seller doesn't get protected????
