Blocked Bidder List

[candd205]

Just curious what others do. If someone files a return, do you automatically put them on your BBL?

[golfingaddict]

Yes

For my products, if you don't know your size I do not need your business.

I get returns for "ordered by mistake" and "doesn't fit"  

You get one chance to get it right and then I block.  

(in most cases, I cannot resell the item)

[dbfolks166mt]

     Not automatically. It all depends on what the item was, the reason for the return and what I get back. I equate it to running a B&M store. If a customer returns an item to you ban them from the store? Some items just naturally have a high return rate, clothing for example, and certain times of year seem to be more prone to return requests, i.e. post Christmas. It's one of the reasons I shutdown over the holidays. 

[brightlightbookseller]

Rarely.  I block more people from these forums than for returns or cases.  Generally the reasons are reasonable, and we offer free returns so I can't blame people when they do, but also books don't have a high return rate overall, so we're still at a good rate I think.

[mr_lincoln]

Hi @candd205 

It depends on the situation.  If the return is justified, no I do not add them to my BBL.  I check their Feedback history too.  If they buy a lot in my categories (meaning I recognize other Sellers they have purchased from) then it is part of cultivating them as a repeat customer.

[albertabrightalberta]

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@candd205 wrote:

Just curious what others do. If someone files a return, do you automatically put them on your BBL?

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Your listings have a free return policy so why would you consider blocking someone who does what's in line with your policy? 

I have a return policy in which buyers pay return shipping. I will block a buyer who files a false NAD (to avoid paying return shipping) or is a scammer. 

[dhbookds]

Automatically...........No........  I can make a mistake........

[caldreamer]

You might want to consider getting rid of "free returns" (you will get less items returned and also customer will pay all shipping costs if "does not fit or buyer's remorse".

I only add to BBL if customer "cost me money" for false "not as described" or seems crazy demanding a lower price before purchasing item or real picky.   I have found though past experience customer's who are picky will always find a reason to claim "not as described" or demand a "partial refund" after they receive the item.   I don't like bottom feeders...always a problem.

[bonanza125]

I don't do that cause most of my returns are parts and when someone returns a part they are looking for that particular part and mostly likely not going to need another part I am offering. I only block buyers who are either very hostile in messages or leaves bad feedback without working things out.

[mantle1951]

Not really. Depends.

[kennys-kollectibles]

You have to remember that policies are meaningless on ebay.  

Ebay's word is  the policy.  

Selling on ebay has many roadblocks and loopholes in which people take 

advantage of.    Ebay doesn't even follow it's own policies.  

When buyers are allowed to make up reasons for returns and they are not truthful, the 

return system is flawed right there.    

[luckythewinner]

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@candd205 wrote:

Just curious what others do. If someone files a return, do you automatically put them on your BBL?

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If the buyer defrauded me with a fraudulent dispute, then yes.

If I offered returns or the the buyer had a legitimate dispute, then no. 

[chariot_badges]

For me?   Yes.   

I do this the way I play poker ... I fold early and I fold often.

The best time for any relationship (personal, professional or otherwise) to end is early.  

Both parties have little invested, so it's a good time.

A return for any reason, a bunch of syndromes and problems and questions, and you're on the naughty list.

I have a pretty extensive list ... 

Also, when I had the B&M store, there was a couple of times that I had to have a little talk with a customer who cost me more than they made me. 

"You are the kind of customer my competition needs."

[redlinear]

NO.
I save that list for what I deem problem buyers.  
Some returns are Problem buyers and they get blocked.
Most are not though.  

[kickin.assets]

@candd205 

Yes, MOST buyers who return items are NOW added to BBL. I say most, because there are always exceptions and I say now because I’ve had serial offenders. I’m not a “try-on or rental” business.

In the category I sell though, fit can be an issue, but with that said, too many people assume they are a certain size without actually reading listings measurements or in many cases say “well I’ve always bought such n such size/brand and they’ve fit”. They leave out the part that it’s been 10 years since they’ve bought jeans or that they’ve gained 15lbs.

As stated, there are always exceptions and you need to base BBL or not on your interactions with them/buyers history.