@candd205 wrote:
Just curious what others do. If someone files a return, do you automatically put them on your BBL?
Not automatically, no. Circumstances are everything. If the item turns out to be defective, I'll usually want it back first, after which they get a full refund, but not necessarily a spot on my BBL. Let's say that you have to earn your spot there. 😉
On the other hand, the newbie seller I'm mentoring through his first year here has added his first two BBL entries:
- One guy who shrieked in feedback about two separate purchases supposedly needing "deep cleaning" before use (I saw them myself and they were pristine), keeping the first anyway and then returning the second; and
- Another who asked numerous questions about the item condition before buying it (yes, that can be a red flag right there), then returned it with a big crayon-like mark across the item's original packaging.
Regarding that second guy, my suspicion is that his marking (I have not yet figured out a way to remove it from cardboard) was intended to force us to re-photograph it that way (to prevent a future NAD claim on that basis), so that he would recognize that example in future and not buy it twice. (I'm usually not a tinfoil-hat kind of guy, but I've been through every other possibility for how and why that mark was made, and come up with no other theories.)
