Below standard selling rating

[johnnydollar69]

I have been downgraded to below standard selling status. No need to go into all of the details, but I have 3 cases where ebay intervened. In two of the cases, the buyers flatly lied about the reason for a return. In the other case, I did issue a refund promptly and quite honestly I cannot determine why there was an issue.

Regardless, I need to get back to my previous selling status as soon as possible to avoid the draconian penalties that ebay has instituted on my account. I have raised all of my pricing to offset my fee increases.

Any suggestions on how to improve my status? 

[mn467462]

Ebay is the worst.

[1tuna]

you need to stop fighting the return system and just let the buyers lie

if you had said YES to the returns right away you would not be having ths problem

trying to say no to a return is what happened

@johnnydollar69 

[dhbookds]

Only way to improve is to sell more......and don't have any trouble......so the more listings available, the more chances to sell.....could be you'll have to settle for less take home $....in other words, reduce the prices....I realize you're taking a hit with the penalty fees....but you asked how to get out of jail......  Your no return policy also may be hurting sales. 

A word on returns.......rarely will you ever win challenging a return request........  best  you just accept them and give the return label........when you call in ebay and try to fight whatever reason the buyer gives......if the buyer says "not as described" it's almost assured they will win.....because ebay has no way of making a determination as to which story is true.

just trying to help.......one of those SEB rollers is called black in the title........picture sure looks gray. 

[kabilab]

If it were me, I would list as many items as necessary and at the lowest possible price. That action should radically increase your sales, which will have the effect of diluting the negatives. THEN, stop fighting returns. In my 10 yrs. selling from my current account, I  disputed one return.  The buyer wanted a refund WITHOUT returning the DVD; I won.

[inhawaii]

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@johnnydollar69 wrote:

Any suggestions on how to improve my status? 

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Yes. Whatever ebay said you were doing wrong, stop doing it. 

[cypress.grove]

Fighting against returns costs you more money than you realize.  If I were you, I'd revisit your "no return" policy.  People make mistakes, you've got to account for it, doesn't matter who was right and who was wrong.  Do everything you can going forward to resolve an issue without involving eBay.   Otherwise, future cases will keep you in a lower status.

[12345jamesstamps]

Might want to try "returns where buyer pays for shipping". I never had a return yet. Buyers hate to pay for a return. And the seller just waits for the return with tracking.

Find something inexpensive to sell to get more positive feedbacks on your account. Anything where you live would work: post cards or anything cheap.

[tdl_collectibles]

Yes, in this example below why didn't you just have him send it back and then refund?  You'd be out a couple bucks in transaction fees, he most likely hasn't ruined the item, yet you still felt the need to respond "customer mistake".  Everyone makes mistakes.   He probably just misread something or was in a rush, it's not the end of the world.   How expensive could shipping on the part be given it's a plastic canister? 

If you can delete your "response", i'd just do that now and/or edit it to say "Customer has been refunded" and leave it at that. No need for the editorial.

Reply by johnnydollar69. Left within past 6 months.

The customer bought a part for a Dyson V10 vacuum when they own a Dyson V11 vacuum. Why did he buy a part that the description clearly states is for a Dyson V10 vacuum when he owns a Dyson V11 vacuum? Customer mistake.

[buyselljack2016]

Others have posted some solutions but let me just touch quickly on..........  the draconian penalties.....

While you may consider it harsh, and not agree with eBay policies...............  they are what they are.............  and we have to deal with them.  Harsh would be the way it used to be.

Prior to the "penalty fee application policy" eBay would have just terminated selling on the ID. Now they charge a fee for what they consider less than good and allow the seller to "improve". 

[ms.rodriguez*]

Don't let ebay intervene.  Get rid of the line in your description where you state that you ONLY take Paypal.  Change it to only take MANAGED PAYMENTS.    Nowadays buyers have more choices to pay so if you get one that has other ways to pay besides Paypal, you might lose a sale.   

Your photos are clear.  Your descriptions on 3 items that I looked at  looked nice and clear.   Make sure that  you block those buyers and take care of any return requests faster before ebay steps in.  Goodluck.

[fern*wood]

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@johnnydollar69 wrote:

Any suggestions on how to improve my status? 

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If you are having buyers making mistakes, give them a way to fix their mistake that won't hurt you in the process.   No one likes returns, but if a buyer buys the wrong part, they sure don't want to feel forced to keep it.   If you have a return policy, with the buyer paying the return shipping, there is a way for them to return using an honest reason and you aren't out the shipping.   Also, you shouldn't then be tempted to fight the return either, which is what has hurt you the most.

Most of my returns are remorse, so I'm a bit irritated by them, but I'm not out money and I can relist and start over without penalties of any kind.    Your defects will roll off, but you sure don't want to keep getting them.

[kcscoalloads]

I had a buyer that did the same crap months ago . Said my handmade product did not fit what it was made for and he had to do some trimming . Complete **bleep** . Everything that I had made and that he had bought was very specific to what it was made for and advertised for . He received the items , cut , spliced , and trimmed the product for what it was not made for . And somehow , he messed the product up while doing so and somehow that was my fault ? Yeah .... I do not think so . That was all on him . He left all kinds of nasty feedback that was just flat out lies . Now , I have made many sales after the fact and no one has any issues with the products whatsoever and 100% good feedback from all of those buyers . So , I will continue on , make sales , give support when needed , etc .