My Authenticity Gurantee woes: I sold a 14K gold necklace. I shipped it to the Authenticators. Authenticators authenticated it, and shipped it out FedEX to the buyer. I noticed that the item was supposed to be delivered, so I messaged the buyer and reminded them that someone needed to be home to sign for the package (Signature required remember!). Buyer messaged me the following day stating the item never arrived, and they had taken time off of work to receive it, and was asking me to change the delivery to their work address (they work for a bank) and gives me the address, because they couldn't take more time off work. The tracking is rediculously weird.. so I called customer service. Customer Service told me to have the buyer contact them, and they could work with the buyer and the Authenticators to get the package to the buyer. So I told the buyer that and also encourage buyer to see if she can pick it up from a fedex store/location. Buyer calls customer service, and customer service tells them that they have to contact me, the seller, because the seller selected the shipping service.... UMMM NO! The Authenticators shipped the item, and it's coming from the Authenticators and they are the ones that are shipping the item and selecting the fedex service! So I call customer service again, and they put me in touch with the Authenticators, and the Authenticators tell me I can't give them the address to redirect the package to, it has to be the buyer! Authenticator states the buyer must contact them. I ask the Authenticator for the phone number to give to the buyer, Authenticator states, no buyer must contact customer service, and have customer service transfer them to Authentication Department! So I tell the buyer all of this, and she says.... I have already called numberous times, it's up to you now, I'm not doing any more.... if they don't get it to me where I can sign for it, it will just be sent back to you! I told her no..... it goes back to the Authenticators and again ask her to contact them, and I again suggest she try and arrange a pickup at her own convenience. The infurating part of this is.... I accepted a best offer on this necklace.... and after all the final value fees and boosted listing fees.... I am making $40.00 more than I would have made just scrapping it. I swear to everything I hold dear, if I end up with this necklace as a return, I'm am going to go nuclear. This is REDICULOUS!!!
