Another Scamming Buyer - Grrrr - They Know How to Work The System

[twk]

I have been on ebay, as a buyer and seller since 1998 and the scammers are getting ridiculous.  I sell antiques and vintage items and take great pains to describe and lots of pictures.

Today I had a case opened against me for a NAD when it is exactly what the seller bought.  It was a teapot, dimensions given, lots of pictures and now seller claims it - get this - only  holds 3 cups!  This is a good size English teapot and holds much more than 3 cups.  Also, the buyer has had since Saturday and just today opens the claim against me.

Fortunately, I had to cancel my first postage label on this because I forgot to add the insurance for $100 and had to do a second one.  I also let the buyer know why I canceled the first label so she KNEW it was fully INSURED.  She claims NO damage to item, just allegedly wrong item but provides no pictures, just verbage on her claim.

I have already talked to Ebay returns on this and the young man tried to close the claim in my favor but it is too soon.  He guarantees I will not lose out as I do not take returns AND it is what she bought.

How should I handle?  Yeah I know I will be advised to just take it back, but I have had far too many cases in the last two years where I eat the shipping and return costs for buyer's remorse....especially since they seem to have learned that to get ALL their money back an item not as described is the way to go.

Hubby and I have been on ebay for a long time and are small time sellers and not equipped for returns due to buyer remorse etc.  In the past we have tried to accommodate but buyers are really misusing the system.  If they just want to return they know they will not get original shipping back and will have to pay for return themselves, BUT if they claim NASD they get it all back.

With increases In shipping this is getting way out of line.

[ittybitnot]

He guarantees I will not lose out as I do not take returns AND it is what she bought.

Unfortunately, you were given the wrong information. It is true that, in the not so distant past, a seller was able to call and refute the SNAD claim.  That has now changed, and calling does little good.   Next time if you decide to call, take names, note the time,  and get a call reference number so you can prove you were given false information.  It may help to get the old "one time courtesy refund" from ebay after the fact. 

A "no return" policy becomes void once the not as described claim is filed.  The details posted by the buyer need not be truthful.  On ebay "no returns" does not mean no refunds.  Basically, you have two choices:

Refund the buyer and let them keep the merchandise for free

OR

Accept the return, provide the shipping label (your cost), and hope you get your merchandise back.  No matter what is in that parcel, you will be refunding the item price and original shipping as well.  If you get "something else", you can appeal at that time to recover the return shipping cost. 

[twk]

That is why these scamming buyers go right for the NASD button.  Very sad.

[twk]

Yup, that's right.

Took the time this afternoon to check out Replacements on the pattern.  Seems there is a smaller teapot in the same pattern that only holds 3 cups.   BUT it is only 4 3/8" tall not the LARGE  5 1/2" tall one I sold her.  Hmmmm.

She also claims a tea cup holds 8 ounces.  Actually, a tea cup is about 5-6 oz.  Based on her calculations a 5 cup tea pot would hold over 40+ ounces.   Where as a 5 cup teapot is about 32 oz +/-, or about a quart.  Heck, can you just imagine trying to manipulate a teapot with over a half gallon of liquid in it!  Claims to be a tea drinker but I wonder.

[jason_incognito]

I fail to see how this is a person ripping someone off. 

She ordered a teapot and got a small teapot. Most decorative teapots don't have anywhere near a decent capacity. Especially if you're using mugs, it might not even hold enough for 2.

[myboardid]

I hope you read all the comments about what the CSR said to you because you WILL LOSE both the money and the teapot if you do not take the teapot back and pay the shipping both ways.  And yes, they could send back a smaller pot or even an empty box, and you would still have to refund. 

[extrememobility]

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@gracieallen01 wrote:

I thought that No Returns didn't work for Not As Described cases, and that the type of return couldn't/wouldn't be changed once filed.  Has this changed?

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You are Absolutely correct!   NAD overrides No return option and the buyer obviously knows this and is becoming  a fast growing issue on Ebay .

[soh.maryl]

The person who advised that you will not lose because you don't take returns is ill-informed.

Ebay's Money Back Guarantee overrules any "no returns" policy you may believe you have in place.

You may want to take some time to read it so that you understand the options open to eBay buyers.

[doubledz-a2z]

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@twk wrote:

Yes, that is what I did as soon as I saw the return request and reason why.  The young man checked out the listing and the buyers claim and saw nothing indicating reason for return as NASD.  Though he did ask me if I was going to file a claim for it after I told him it was insured with the USPO which was interesting.  I told him there was no way a claim could be made as it was not broken.

  He did take his time, read the listing and her comments and told me I wasn't going to lose any money on this one.  He guaranteed it, but because it was a new claim he, try as he might, couldn't close it right then.  Something about how it would be reviewed and I would be alright.

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PERFECT.  The rep will put a note on the item with what you discussed.  Sellers can win disputes.  I don't know why the haters come out in force when the seller thinks they are in right and want to prove it.   They  need to learn how to make Ebay work.   

[sharingtheland]

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@doubledz-a2z wrote:

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@twk wrote:

Yes, that is what I did as soon as I saw the return request and reason why.  The young man checked out the listing and the buyers claim and saw nothing indicating reason for return as NASD.  Though he did ask me if I was going to file a claim for it after I told him it was insured with the USPO which was interesting.  I told him there was no way a claim could be made as it was not broken.

  He did take his time, read the listing and her comments and told me I wasn't going to lose any money on this one.  He guaranteed it, but because it was a new claim he, try as he might, couldn't close it right then.  Something about how it would be reviewed and I would be alright.

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PERFECT.  The rep will put a note on the item with what you discussed.  Sellers can win disputes.  I don't know why the haters come out in force when the seller thinks they are in right and want to prove it.   They  need to learn how to make Ebay work.   

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Are you willing to reimburse OP the $99+ if she follows your advice?

[slippinjimmy]

Where is the "scam"?

Buyer bought and gave you money, now buyer is going to return to get their money back.

You will have your teapot and the buyer will have their money......again I ask where is the "scam".

Selling a "container" (teapot or similar) without giving the volume/capacity (yes I know you gave exterior dimensions) seems like a recipe for buyer disappointment.

I was recently shopping for an electric kettle, just about every one I looked at has the capacity right in the Title, it's a critical bit of info when buying this type of item when you can't hold it in your hand (and even when you can).

[doubledz-a2z]

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@ittybitnot wrote:

He guarantees I will not lose out as I do not take returns AND it is what she bought.

Unfortunately, you were given the wrong information. It is true that, in the not so distant past, a seller was able to call and refute the SNAD claim.  That has now changed, and calling does little good.   

Ittybitnot...... Were you on a three way conversation with the OP and Ebay.?   How can you say they were given wrong information?   Are you a seller that rolls over and replies to return for refund?   Unless a seller knows they are trying to pull a fast one on buyers why would they not try and fight for what is right?

[geande_1502]

Yeah put YOUR money where your mouth is and repay the Op when they lose the case

[twk]

In all due respect, I sold and sent the buyer what Aynsley says is their 5 cup teapot, which measures approx. 5 1/2" tall,  in the Wild Tudor pattern.  Buyer claims it only holds 3 cups.  Can't be because even Aynsley says it is the 5 cupper.

Aynsley does make a teapot that holds 3 cups, but it is smaller, only 4 1/4" tall in the same pattern.  THAT is IMHO where the scam may come in.

[richards*collection]

I dont see what the big deal is. I dont take returns. If ebay wants to keep making money off me and my items, then they will not sabotage this gravy train. The second I lose money or shipping charges or lose anything or get scammed I'm gone. I just won't turn my computer on again for several years. I have been selling for over five years and ebay has made good with any problems that have come up, thank you ebay for a wonderful working relationship and for watching my back/picking up the slack, great job ebay! (maybe you should have more faith in ebay)

[myjunqueyourtreasure]

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@jason_incognito wrote:

I fail to see how this is a person ripping someone off. 

She ordered a teapot and got a small teapot. Most decorative teapots don't have anywhere near a decent capacity. Especially if you're using mugs, it might not even hold enough for 2.

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I don't think this is about the size of the teapot, it's about what size cups the buyer is using to measure it by. This is why I ALWAYS note the # of ounces something holds in the listing. Then the size of their cups (or mugs) is immaterial.