Another Scamming Buyer - Grrrr - They Know How to Work The System

[twk]

I have been on ebay, as a buyer and seller since 1998 and the scammers are getting ridiculous.  I sell antiques and vintage items and take great pains to describe and lots of pictures.

Today I had a case opened against me for a NAD when it is exactly what the seller bought.  It was a teapot, dimensions given, lots of pictures and now seller claims it - get this - only  holds 3 cups!  This is a good size English teapot and holds much more than 3 cups.  Also, the buyer has had since Saturday and just today opens the claim against me.

Fortunately, I had to cancel my first postage label on this because I forgot to add the insurance for $100 and had to do a second one.  I also let the buyer know why I canceled the first label so she KNEW it was fully INSURED.  She claims NO damage to item, just allegedly wrong item but provides no pictures, just verbage on her claim.

I have already talked to Ebay returns on this and the young man tried to close the claim in my favor but it is too soon.  He guarantees I will not lose out as I do not take returns AND it is what she bought.

How should I handle?  Yeah I know I will be advised to just take it back, but I have had far too many cases in the last two years where I eat the shipping and return costs for buyer's remorse....especially since they seem to have learned that to get ALL their money back an item not as described is the way to go.

Hubby and I have been on ebay for a long time and are small time sellers and not equipped for returns due to buyer remorse etc.  In the past we have tried to accommodate but buyers are really misusing the system.  If they just want to return they know they will not get original shipping back and will have to pay for return themselves, BUT if they claim NASD they get it all back.

With increases In shipping this is getting way out of line.

[little.font.lord.leroy]

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@myjunqueyourtreasure wrote:
Marmite sucks. Vegemite is the real deal

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Off topic but, Marmite is the secret* ingredient to my famous lentil loaf, vegemite just doesn't cut it. *oops, not a secret anymore.

[castlemagicmemories]

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@moo*cow*corner wrote:

Thoroughly and accurately describing something isn't going to help a darned bit if a buyer decides they want to return a smaller teapot switched out for the larger, more valuable one and get their money back. There's not much any seller can do to head off a similar situation these days.

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This is true.  The point was, though, that it can be done.  

[little.font.lord.leroy]

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@moo*cow*corner wrote:
If there's only one teapot made in a pattern and a collector wants one, they have to take what they can get. I think that most times, a collector is more interested in having one than worrying about how much it holds.

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Actually, little font likes mixing china patterns and shops for the look and the use over a specific pattern much of the time. So knowing the capacity is a benefit, and knowing the height (so I can guess) is a must for buying a coffee pot or tea pot. As far as plates go, I may want 6.25" desert plates that will go with the 8 that I have, even if they don't match the pattern, I know that they will stack nicely on the buffet (I hate having one 6.5" plate that always gets shuffled to the bottom of the stack, but I will live with it).

[little.font.lord.leroy]

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@southern*sweet*tea wrote:
...

That said, tea should always be measured in gallons, as the only tea is ICED sweet tea

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Did you mean to write that "tea should always be drunk by the gallons, as the only tea to drink is ICED sweet tea  and by the gallon."?

[yuzuha]

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@moo*cow*corner wrote:

The biggest sellers in the category don't describe volumes. I suppose a seller could, but it has no bearing on a case anymore. I've been known to do it, but usually only for glassware tumblers and the like.

If a buyer is concerned about capacity, they can certainly shoot me an ASQ, and I'll gladly hold their hand through the entire transaction, to the bitter end if necessary.

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Out of curiosity, I looked at the teapots on my job's website, and all of them list the capacity as well as the dimensions.  I looked at the websites for two of our competitors, and most of the listings on those sites have the capacity in the listing too.  So it is a fairly standardized thing to say how much a teapot holds, at least for retail stores.

[moo*cow*corner]

Your point is granted, but irrelevant to the OP's problem. The buyer sent pictures of a different smaller teapot, claiming that's what the OP sent. In this case, whatever the seller had in their ad isn't going to help. At all.

[moo*cow*corner]

@little.font.lord.leroy

No hard feelings. You're not a meanie. I'm also a pretty straight shooter, and I know you couldn't see my slight wry smile as I was typing. There are very few times where someone could say I'm a ray of sunshine on a cloudy day. As far as I'm concerned, we're good. Carry on!

[castlemagicmemories]

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@moo*cow*corner wrote:
Your point is granted, but irrelevant to the OP's problem. The buyer sent pictures of a different smaller teapot, claiming that's what the OP sent. In this case, whatever the seller had in their ad isn't going to help. At all.

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My apologies.  It seemed that through much of this thread, it was said that the capacity was not listed, and there was much debate about capacity, which drove the relevancy of my post.  Of course if the buyer sent pictures of something else, that is wrong for the buyer to do.

[moo*cow*corner]

@yuzuha
Good to know. I'm hardly ever on retail websites looking at things in my category. I see enough of it while I'm on ebay. I'll make it a point to pay more attention in my wanderings in the future. Thanks!

Even if the OP had put the capacity in their listing, it wouldn't do anything to help a switcheroo SNAD. That's been my main point all along.

[sharingtheland]

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@southern*sweet*tea wrote:

**general reply**

Any container that holds a liquid should have its capacity listed in ounces - ex: pot holds 16 ounces.

That said, tea should always be measured in gallons, as the only tea is ICED sweet tea

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I'm in a restaurant and the waiter asks me what I'd like to drink.

"Unsweet tea," I reply, out of decades of habit.

I do get a look of HUH? from that waiter.  There are places and people that have never heard of sweet tea.  Heathens.

[yuzuha]

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@moo*cow*corner wrote:

@yuzuha
Good to know. I'm hardly ever on retail websites looking at things in my category. I see enough of it while I'm on ebay. I'll make it a point to pay more attention in my wanderings in the future. Thanks!

Even if the OP had put the capacity in their listing, it wouldn't do anything to help a switcheroo SNAD. That's been my main point all along.

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You're welcome!  And yeah, I agree that it won't do anything on a switcheroo, but it will prevent genuine misunderstandings/people buying something and assuming it was bigger or smaller than it actually is.

[a_c_green]

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@a_c_green wrote:

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@twk wrote:

I just noticed that even the replacement place, while it also gives the height, and they give A number of cups for the pot, they do  not state just what the oz. of those cups are either.

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You're right... I've contacted them for clarification and will post here when I get a reply back. (Their autoreply states 3-5 days, but hopefully it won't be that long...)

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All righty, I have this short followup, just arrived in my In box:

> Thank you for contacting Replacements, Ltd.

> Our measurements are based on 8 ounces.

> Please let us know if we may be of further assistance to you

> in any of your china, crystal, silver, or collectible needs.

> 

> [Xxxxx Xxxxxxxx]

> Purchasing Department 

> Replacements, Ltd.

[soh.maryl]

Many of us here have discovered, sometimes painfully, that it's a good idea to have more than one ID, one for selling, one for buying and perhaps one for posting here.  Hence, the numbers you see here may bear no relationship whatsoever to the eBay experience of the poster.