03-21-2023 04:14 AM
eBay, you need to stop treating your most loyal long-term sellers with such blatant disrespect. ALL ITEMS SHOULD BE LISTED WITH THE SAME VIEWABILITY.
If items must be "promoted" by forcing sellers to give up what little profit margin they may have left in this runaway inflationary economy, you will soon have no sellers left except your favored fraudsters, cheats, scammers, drop shippers, etc.
Solved! Go to Best Answer
03-24-2023 12:30 PM
It also leads to how people on here often say "Well it's a necessity because there's so much competition on eBay". A ranking algorithm is necessary, that part is true. But eBay ALWAYS had a ranking system to earn a better spot - the problem is that it used to be on good metrics, a strong history, and taking care of your customers. Now none of those matters and it's about who will dish out the most money. Which is unhealthy for the marketplace, buyers, and everyone outside of eBay and their investors (in the short term - long term it's unhealthy for eBay too).
In regards to this statement. I have for some time now noticed that the feedback system doesn't seem to be a priority for ebay like it use to be. I fear that they are moving away from using it all together. I see no effort on their part to remind buyers to leave feedback, and frankly, the new leave feedback tool is atrocious IMO.
03-24-2023 12:35 PM
I found your writing style a bit hard to understand, but I think I get what you were trying to say, however, I have to point out that this is just not true " More Chinese people were slaughtered in World War II than any other nation of people's in said conflict by huge measure."
https://www.britannica.com/event/World-War-II/Costs-of-the-war
03-24-2023 12:43 PM
"
“I've never once searched for anything using "Best Match". I doubt anyone but a noob does.”
Noob here. I search by Best Match if I want to buy something for myself. I find the most relevant items show first.If I am searching for resale items, I will search auctions using Ending Soon"
Well, try using the advanced search, and you'll find that YOU can control what is best scene by you a little better. Or not, your choice.
03-24-2023 12:47 PM
Yay! I made it to the end. I have no idea why I wasted good time that I could be listing reading all of this. Nothing can be done about it. But I did appreciate all of your comments, well, not that whole "Rockstar" nonsense, but the pertinent comments were informative. I did my once a decade visit to the ebay boards, See you again in 2032.
Take care y'all, and remember.... I don't know, remember something. Bye.
03-24-2023 01:23 PM
@sailinship wrote:Thank you for your very logical and reasonable conclusion. It's an added fee with no ceiling IMO. If someone, either through choice, or mistake, pays really high Promotion fees, I assume that they get really high results, but I could be wrong.
I've heard that whether the fee you choose is 2% or 20%, you supposedly get the same results. I don't understand how that could be so.
Well there's no "hard ceiling". But there's a balance that can be achieved between raising prices and sacrificing some percentage of conversion rate for more impressions. That's the sad part about eBay. Logic dictates that if you're cheaper you will get more sales. But often times, it pays to raise promo rates 2-3% and raise the price. Though your conversion rate might go from 1.5% - 1%, your impressions might double, triple, or more.
But there is a price that buyers will no longer pay, you have to find that sweet spot. Considering many of our products are straight from manufactured prices and already < $5 margin, there's not a lot of room to work with.
What this ends up as, is all the sellers are investing in promos, and there's no way to stand out anymore. There's no way to compete. Feedback doesn;t matter, happy customers doesn't matter, etc. None of those will improve your traffic.
Regarding the promo percentage, for us it's like a switch. If we go straight 2% across the board, we get around 20% (or less) of the impressions we get if we do 4%, and for us I've posted graphs where our ORGANIC impressions lower alongside promoted impressions. But if we put it above 4%? No difference.
We recently raised many of our items by 2% this week to test this to see if anything changed, and this is our graph:
This is why I say it's a "switch". It's turned on now. Investing more doesn't really improve. But if we were to drop below the baseline to 2% and that turns the "switch" off? This is what happens:
As you can see, when putting the promos to the exact rate they were earlier? They don't even go back up to where they were before. You lose the momentum.
PLA seems to break the rules a bit. But you're paying for click at much higher potential rates. And then eBay doesn't give you as much traffic if you're moving far ahead of your average/31 days anyway, so....
03-24-2023 01:27 PM - edited 03-24-2023 01:29 PM
@sailinship wrote:It also leads to how people on here often say "Well it's a necessity because there's so much competition on eBay". A ranking algorithm is necessary, that part is true. But eBay ALWAYS had a ranking system to earn a better spot - the problem is that it used to be on good metrics, a strong history, and taking care of your customers. Now none of those matters and it's about who will dish out the most money. Which is unhealthy for the marketplace, buyers, and everyone outside of eBay and their investors (in the short term - long term it's unhealthy for eBay too).
In regards to this statement. I have for some time now noticed that the feedback system doesn't seem to be a priority for ebay like it use to be. I fear that they are moving away from using it all together. I see no effort on their part to remind buyers to leave feedback, and frankly, the new leave feedback tool is atrocious IMO.
In order to compete, we have always regularly researched our category. Usually each algorithm change will have more or less weight in certain variables. Sometimes it's shipping, sometimes it's handling time, sometimes it's prices, etc.
In more than a year now (maybe even a year and a half) there hasn't been anything like this. It's just been promotions as the sole way to pull ahead.
Feedback sadly hasn't mattered in a long time. Hence sellers with near 90% positive still appearing on top of search results.
Last year it seems even TRS makes little difference compared to what it used to...
There's not really any priorities now except who will make eBay more money. That makes it extremely difficult for sellers. We would love to compete to earn more sales, and we would love to take better care of our customers and give them a positive experience. But sadly, eBay doesn't give any way to compete, and their system is built around finding a balance of prices/promos rather than doing what is best for the customer, and having to stick to their CS rules which limit you in what you can do for the customer without taking losses.
Poor sellers used to take advantage of the CS limitations and deliver poor service, which led to eBay's changes. But now CS policies are reliant on losses for the seller, so good sellers have less to work with in order to take care of their customers. Even in CS it's not possible to separate yourself from others.
I'd absolutely love if there was something we could put work in to compete. It just doesn't exist anymore. The closest thing would be getting a side job to invest more in to PLA, lol.
03-26-2023 02:54 PM
Enjoyed most of your stuff, sailinship. Thanks!
03-26-2023 03:27 PM
@sailinship wrote:I did my once a decade visit to the ebay boards, See you again in 2032.
I counted 40+ posts so far in 2023.
You are destined to someday be a rockstar! 😉
03-26-2023 06:19 PM
You may want to read up on those search "perimeter"s though. There is no such thing as a "search perimeter". Well, unless you're in law enforcement on TV, searching a perimeter of a house. But that's not what this thread is about.
03-27-2023 11:57 AM
Yeah, well, as a buyer, I've stopped my collection buying on ebay. It's just not worth the trouble trying to find good stuff anymore. I'm moving over to other, more human, platforms. I don't say that in glee, it sucks, but it's true. And I am guessing this is why ebay is losing market share, but I don't know.
The new model of competing with Amazon, somewhere I never buy from, is not working for me, but I maybe an outlier. As a seller, I can't make a living this way, so I'll also slowly be moving off, even as I am increasing my input every way I can. I have to do this for now, but I'll be spending some of my time on other platforms now, and that will slowly increase as long as the system remains like this.
03-27-2023 11:59 AM
Yes, well, while I did appreciate the fact that you began this thread, and some of your input was very good, I would suggest staying away from the name calling "Rockstar". It polluted this thread with some people's useless responses that I had to keep skipping over. Just a suggestion.
03-27-2023 12:00 PM
Did you notice that almost all of them were in one day? The other was regarding customer service because at the time, I was so desperate to get help from ebay that I even went onto Facebook to reach out. I went to facebook, that's desperate.
03-27-2023 12:01 PM
"You may want to read up on those search "perimeter"s though. There is no such thing as a "search perimeter". Well, unless you're in law enforcement on TV, searching a perimeter of a house. But that's not what this thread is about. "
What? You lost me. Did you understand that I was referring to what use to be known as "Advanced Search" options and are now more often called "left side click boxes"?
03-27-2023 12:10 PM
@sailinship wrote:"You may want to read up on those search "perimeter"s though. There is no such thing as a "search perimeter". Well, unless you're in law enforcement on TV, searching a perimeter of a house. But that's not what this thread is about. "
What? You lost me. Did you understand that I was referring to what use to be known as "Advanced Search" options and are now more often called "left side click boxes"?
I believe the word you meant to use is “parameter” and not “perimeter”.
03-27-2023 12:25 PM
"The other was regarding customer service because at the time, I was so desperate to get help from ebay that I even went onto Facebook to reach out. I went to facebook, that's desperate."
Jmho, I think the Facebook online help is one of the best things Ebay has ever done. I dont see anything 'desperate' about it.