More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Community Activity
We are taking pics of all orders prior to shipping
Due to bogus claims of defective product and customers not returning what they received, just this year we started taking pics of every order showing the open box of contents with order doc then second pic with closed box and ship label applied. Than...
I Through damaged product out
Hey...My seller didn't do returns so I threw the item out. I did contact ebay and they will give me a refund but since I threw the item out...does that mean I definitely can't get a refund. It was a makeup item.
Buyer paid less, how to invoice?
Somehow, the buyer paid less than how much it's going to cost me for shipping. It must be some setting in offers that I didn't double check. How do I invoice the buyer for the remaining amount that I need for this sale?
International buyer messaged me that Ebay won't let him send payment.
Don't know what's going on with shipping to UK. I'm US seller using Ebay International shipping program, sold $12 item to UK buyer. Buyer messaged me that Ebay won't let him send payment.
Royal Mail providing false information to eBay / tracking services about fake delivery attempts.
This is really two separate problems, but the same idea and same general concern. This morning I received an email with the subject line "Your Royal Mail parcel from (redacted) could not be delivered" and the content "An attempt was made to deliver y...
Abusive sellers and Ebay's refusal to do anything about them.
i bought a comic on 3/7/2025 and requested a cancel almost right away, but it was outside of the "12 hour window" so i sent an email on the 12th asking for him to cancel, i didn't want to wait for a comic i could get faster and it would take almost 6...
A Very Simple Question for the Powers-That-Be
I sell multiple items on eBay and I use the item number to locate the items in my database. Been doing it that way since I started selling on eBay around year 2000 & it has worked well for me. Used to be that I would get the "Great news—your item has...
reimbursement under ebay vpp ?
I purchased a vehicle from an ebay listing on September 25. paid for it in full but sellers did not deliver the vehicle or its title and they do not respond to my phone calls or emails. I filed a request ( October 14 th ) under ebay's vpp , I was adv...
I tried to list an item and it said eBay is unavailable in your location because of sanctions
"In compliance with applicable economic sanctions and trade restrictions, eBay is unavailable in your location. If you believe you are receiving this notice in error, please contact eBay’s Customer Service." to be exact. For context I am a seller i...
Buyer just opened an Item Not Received case because tracking hasn't moved
(I already posted this in Ask A Mentor because it's where eBay sent me, but I'm now realizing that probably wasn't the best place for my post, so I'm trying again here.) I dropped off the item at a post office on March 15, expecting it to be collecte...
Adding additional package insurance to a USPS Ground Advantage shipping label (from a Newbie)
Hi. I have just started selling on Ebay. My undertanding is that a package with an Ebay generated shipping label is automatically covered up to $100. I am using USPS Ground Advantage. Based on the final sale price of one of my recent sales I wanted t...
