Account

[lawsoncindy]

I closed all my listings out in July. eBay is sending my account to a collection agency for the last 2 months. I have emailed many many times only to have them rejected. I’m very frustrated has anyone else had issues? 

[slati_2013]

You have to settle all debts owed to eBay before your account can be closed. You can't just end all your listings and assume that is that is the end of your association with eBay. If eBay is sending you to collections it is because you owe them money. If you get in a dispute with eBay and refuse to pay a ruling against you, they will send it to a collection agency. 

[dhbookds]

The account still shows 104 listings for sale.

[dryophelia]

@lawsoncindy 

Was it this account or do you have another account?

You have 104 items listed.  
When you say you closed all your listings, what do you mean?

[kensgiftshop]

@lawsoncindy 

If you owe anything, you have to pay it.

It shows you still have 99 listings up now.

[ebooksdiva]

I don’t have those issues because I pay my eBay fees.

eBay doesn’t want to be emailed they want the money you owe them. 
If they are sending a collection agency after you for payment that means you owe money and the delinquent payment will be reflected on your credit score. 

[dhbookds]

all listings canceled now..........

[12345jamesstamps]

So if you owe past money...'sending my account to a collection agency'...that will haunt you for years with eBay.

Assuming you don't ever want to sell...and maybe not make a purchase( they might still let you).

And opening up further eBay accounts new or old accounts will be affected as well eventually.

You need to pay.

Doesn't matter what the past situations were...no one to email or call will help. 

[stainlessenginecovers]

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@dhbookds wrote:

all listings canceled now..........

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<shaking head> takes all kinds......

[dhbookds]

yep....................

[bashort]

If you never intend to use ebay again ebay and do not worship the credit score gods there is not much ebay will be able to do as this is a unsecured debt

[mam98031]

@lawsoncindy 

Well if you get the emails rejected time after time, it should tell you that you don't have a good email address for them.  Ebay has multiple ways to get in touch with them.

If you owe Ebay fees, they are like any other creditor and if you aren't paying them, they can use a collection agency and they can affect your Credit Scores.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[m60driver]

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@lawsoncindy wrote:

I closed all my listings out in July. eBay is sending my account to a collection agency for the last 2 months. I have emailed many many times only to have them rejected. I’m very frustrated has anyone else had issues? 

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I am not sure what you mean by "having emailed (Ebay) many times only to have them rejected".  Emails do not pay debts.  Make sure you have a viable payment option to Ebay listed on your Ebay account such as a credit card.  If the debt has already been sent to a collection agency then that agency now owns the debt so best just to pay off the collection agency as soon as you are contacted. 

[luckythewinner]

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@lawsoncindy wrote:

I closed all my listings out in July. eBay is sending my account to a collection agency for the last 2 months. I have emailed many many times only to have them rejected. I’m very frustrated has anyone else had issues? 

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You did not explain the situation other than you have been sent to collections. 

Do you owe eBay money?

What are the "issues" you are having?

What outcome are you expecting to achieve by emailing them? 

[lawsoncindy]

Thank you for your input but I contacted them in July to close everything out. I did exactly what they said and went on with life until I received the collection notice. So apparently they did not close me out after 45 min discussion on what I needed to do to delete each item.