7700$ stolen, no eBay seller protection, justice for blackvaultmarket

[cellitnow_com]

not sure if YouTube videos are allowed but you can get the full story searching this on YouTube “7700$ ebay scam black vault”

summary: buyer files bank chargeback against 16 year seller and gets to keep 7.7k in items for free without returning, eBays touted seller protection runs for the hills.

I actually had something similar happen to me when a buyer went to their bank saying not as described, eBay let them keep the item, and made me give a full refund to them, and let them continue to use eBay like nothing happened.  

shame shame shame

vote with your wallet 

[dnasilver]

Ken we have rejected CC chargebacks at our B  & M stores. eBay does not have to issue it. They can reject the chargeback, they can pay it out of their own pocket, or because of TOS they can take it from the sellers pocket. eBay is directly involved. 

[dnasilver]

Not at all. I am saying eBay has direct involvement with the chargeback. They can deny it, pay out of their own pocket or because of TOS take it from the Sellers account. 

[robbie31415]

Ebay has no control over chargebacks.

They can't deny them.

As we have to follow eBays policies. Ebay has to follow the credit card policies or they can't accept credit cards on their site.

Ebay is under contractual and legal obligation.

The only argument here could be increased seller protections where eBay would come out of pocket.

However, if eBay did ever decide to do so, eBay would most likely increase fees for all sellers to have a pocket to pay from. That also increases seller scammers to abuse such pocket money.

[dnasilver]

You stated: 

"Other than delivery or signature confirmation, there is no seller protection here. Once a buyer goes to their cc, Ebay is completely out of the picture." 

I am saying eBay is not out of the picture.  eBay is the one who takes it back from the seller not the buyers CC company. We have rejected CC chargebacks at our physical stores. eBay can do the same. 

[dnasilver]

We never had an issue at any of our stores with rejecting a chargeback. When people say eBay is out of the picture or eBay cannot do anything that is false. The problem with having a middleman "eBay" is their interest lies before the sellers. Most sellers have no idea how to fight a CC chargeback and with having to go through eBay compounds the difficulties in winning against a false chargeback. 

[silverstatetreasureboxes]

@funfactorychannel 

I encouraged the YouTuber to post his dilemma on this forum. From what I understand his 1st concern about this huge lot of graded cards was that it didn't go thru Authentication process.  Then his buyer was raising concerns about certain players being in the lot and numerous other questions. Seller YTuber stated he called ebay 3 times and they " told him not worry or something of that nature ".

     Buyer went to his CC and never returned card lot. Lots of mistakes were made by seller YTuber. So that's why I suggested he come here and post.

[kensgiftshop]

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@dnasilver wrote:

Ken we have rejected CC chargebacks at our B  & M stores. eBay does not have to issue it. They can reject the chargeback, they can pay it out of their own pocket, or because of TOS they can take it from the sellers pocket. eBay is directly involved. 

---

No, they can't reject it.

They could pay it out of their pockets and raise sellers fee's to make up for it.

Not sure how they work in B&M stores.

When you agree to accept credit cards on your site, you have to go by their rules and there's no rejecting a charge back.

[dnasilver]

Why have we been able to reject chargebacks at our stores?  One possible reason is we are involved with the transaction directly whereas eBay is a middleman. But other than that, why can't eBay reject if we can. Never had any CC cancel us for fighting a false chargeback.

[bonjourami]

I have never heard that a store can reject a chargeback? Do you mean your store contests it?

Can a merchant refuse a chargeback?

A merchant cannot outright refuse a chargeback, but they can dispute it in a process called representment, where they present their case against the legitimacy of the chargeback to the issuing bank.Feb 20, 2024

[robbie31415]

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@dnasilver wrote:

Why have we been able to reject chargebacks at our stores?  One possible reason is we are involved with the transaction directly whereas eBay is a middleman. But other than that, why can't eBay reject if we can. Never had any CC cancel us for fighting a false chargeback.

---

You can't reject chargebacks at your store.

You can deny them, and if the card processor sides with you then you can win them.

In order for your store to accept credit cards you have to agree to the credit cards payment terms which includes chargeback procedures. You can find these on the Visa, Mastercard etc.

https://b2b.mastercard.com/news-and-insights/blog/how-can-merchants-dispute-credit-card-chargebacks/

[doc-holmes]

If a merchant can just refuse a chargeback, why are the even a thing? What merchant in their right mind would accept it when they can just say "um, nope." That doesn't make sense. 

[jbbowers12012]

Sad But True!!

[ittybitnot]

Ebay has no control over chargebacks.

@robbie31415 

eBay has no control over whether or not a buyer files a chargeback.  eBay DOES have control what they do about it.    eBay offers seller protection for INR chargebacks, and chargebacks if the buyer has lost an eBay claim for the same reason.  These are protections that eBay provides regardless of the outcome of the credit card claim.  They do not seem to contest that a return policy was provided, and the buyer refused to partake.  On other sites, that buyer behavior is not tolerated, but on eBay it seems to be A-OK. 

eBay CAN provide information regarding the chargeback as they are the "merchant of record".  They are not required to do so on behalf of the seller, even when the merchandise is not returned.  It is not monetarily expedient for eBay to waste time on these when they can easily just pass the chargeback on to the seller.  

Though I would have to say that in instances where the eBay "Money Back Guarantee" is a giant FAIL, a chargeback is warranted, but not as a first resolution matter. 

[robbie31415]

I don't know why you want to talk about seller protection when I covered that in the second part.

You left that out.

All decisions are made by the buyers financial institution.

All chargebacks are opened by the buyer.

eBay already has dispute process in place to dispute the chargeback, outside of that there is nothing for eBay to do.

[ampgroup2021]

I prefer the original version, $7700 reads as 'dollars seventy seven hundred'  whereas 7700$ reads as ' seventy seven hundred dollars' , which is how we say it, this being said, I am English, and this fact is why I am probably completely wrong. 🙂