mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@equid0x wrote:
@mam98031 wrote:
@equid0x wrote:
@fern*wood wrote:I believe ebay allows for two different cases to be opened under certain circumstances. For instance, if I filed a INR case because it was 2 weeks late, and then received the item, but discovered it was not as described. This sounds like what the buyer did. It could be legitimate, so ebay has to have a process for this occurance.
As with most protections, though, there is always the possibility for abuse.
eBay doesn't give a **bleep** which case was opened. They will let the customer open 6 cases if the customer feels its necessary.
Are you trying to trick us?!?!?
In your post [#115] right before this one you stated "By the rules... buyer should not be able to open a second case." [which is accurate, but not the point]
Then in the above post you stated "They will let the customer open 6 cases if the customer feels its necessary."
??????????????????
Nobody's tricking you. EBay doesn't follow it's own published policies and hasn't been for some time now.
My question to you has NOTHING to do with what the Ebay policy is. It was about what you said. In one post you say they can't open 2 claims and then in your post right after that you said they could open several. Ebay didn't make those two statements, you did. Therefore I asked you what I did above.
I know the Ebay policy, that is not an issue and the buyer in this particular case had every right to open the INR and then once that was closed, they opened a SNAD. Buyers are allowed to do that. Just because you file an INR and the item finally arrives doesn't mean there isn't something wrong with the item. It simply means the item arrived and therefore the INR is closed. So if there is an issue with the item, then the buyer still has the right to open A single SNAD. Buyers are NEVER allowed to open multiple SNADs on the same item purchased.
@beardedbovine wrote:
@shopkiger wrote:
I wouldn't have spent hours and hours here if I wouldn't have foolishly defended myself over and over again against somebody on the other end of a computer screen. I'm ashamed that I did for as long as I have.
I got an answer to my question days ago. I have to end it.Knowing when to stop contributing to the back-and-forth will save your sanity... especially on this forum.
I agree with someone upthread who said they think the buyer may have opened too many claims which is why eBay is giving this a closer look instead of leaving it to the bots. I find your case interesting and I look forward to hearing the outcome.
Buyers are allowed to open a INR as you know. Once that INR is closed / item received. The buyer can open a SNAD if necessary. The INR doesn't have anything to do with if the product was correct, damaged or anything else. It is simply for receiving the item. Everything else is covered in the return request system. Which is why buyers are allowed one INR and one SNAD per purchase if they are necessary.
@mam98031 wrote:
@equid0x wrote:
@mam98031 wrote:
@equid0x wrote:
@fern*wood wrote:I believe ebay allows for two different cases to be opened under certain circumstances. For instance, if I filed a INR case because it was 2 weeks late, and then received the item, but discovered it was not as described. This sounds like what the buyer did. It could be legitimate, so ebay has to have a process for this occurance.
As with most protections, though, there is always the possibility for abuse.
eBay doesn't give a **bleep** which case was opened. They will let the customer open 6 cases if the customer feels its necessary.
Are you trying to trick us?!?!?
Then in the above post you stated "They will let the customer open 6 cases if the customer feels its necessary."
??????????????????
Nobody's tricking you. EBay doesn't follow it's own published policies and hasn't been for some time now.
My question to you has NOTHING to do with what the Ebay policy is. It was about what you said. In one post you say they can't open 2 claims and then in your post right after that you said they could open several. Ebay didn't make those two statements, you did. Therefore I asked you what I did above.
I know the Ebay policy, that is not an issue and the buyer in this particular case had every right to open the INR and then once that was closed, they opened a SNAD. Buyers are allowed to do that. Just because you file an INR and the item finally arrives doesn't mean there isn't something wrong with the item. It simply means the item arrived and therefore the INR is closed. So if there is an issue with the item, then the buyer still has the right to open A single SNAD. Buyers are NEVER allowed to open multiple SNADs on the same item purchased.
There is no dichotomy in what I stated. The rules are they get one shot on eBay with the exception of INR. Plenty of threads posted here about CSRs opening additional cases when they weren't warranted and violated eBays policies.
I think my statements are pretty clear: by the rules they can't do that but eBay has been letting them do it anyways.
These boards and this site have become truly toxic in recent years.
@equid0x wrote:
@mam98031 wrote:
@equid0x wrote:
@mam98031 wrote:
@equid0x wrote:
@fern*wood wrote:I believe ebay allows for two different cases to be opened under certain circumstances. For instance, if I filed a INR case because it was 2 weeks late, and then received the item, but discovered it was not as described. This sounds like what the buyer did. It could be legitimate, so ebay has to have a process for this occurance.
As with most protections, though, there is always the possibility for abuse.
eBay doesn't give a **bleep** which case was opened. They will let the customer open 6 cases if the customer feels its necessary.
Are you trying to trick us?!?!?
Then in the above post you stated "They will let the customer open 6 cases if the customer feels its necessary."
??????????????????
Nobody's tricking you. EBay doesn't follow it's own published policies and hasn't been for some time now.
My question to you has NOTHING to do with what the Ebay policy is. It was about what you said. In one post you say they can't open 2 claims and then in your post right after that you said they could open several. Ebay didn't make those two statements, you did. Therefore I asked you what I did above.
I know the Ebay policy, that is not an issue and the buyer in this particular case had every right to open the INR and then once that was closed, they opened a SNAD. Buyers are allowed to do that. Just because you file an INR and the item finally arrives doesn't mean there isn't something wrong with the item. It simply means the item arrived and therefore the INR is closed. So if there is an issue with the item, then the buyer still has the right to open A single SNAD. Buyers are NEVER allowed to open multiple SNADs on the same item purchased.
There is no dichotomy in what I stated. The rules are they get one shot on eBay with the exception of INR. Plenty of threads posted here about CSRs opening additional cases when they weren't warranted and violated eBays policies.
I think my statements are pretty clear: by the rules they can't do that but eBay has been letting them do it anyways.
These boards and this site have become truly toxic in recent years.
OK, I'll call uncle on this one as it just isn't that important.
Ebay does not allow multiple SNADs to be opened on a single purchase. One INR [which has to be first] and one SNAD are allowed on a purchase in Ebay.
Now a buyer can go to PP and open a claim if they paid with PP. Ebay has no control over that.
@dare-2046 wrote:
brian@ebay wrote:Hi @mam98031, there may be times where additional documentation is requested from a buyer to determine the appropriate next step in a case. If a seller has been notified we are waiting for more information from the buyer, then the seller wouldn't need to take any further action until told otherwise.
Um, this instead is the work-it-out period. eBay certainly is not waiting for more information from the buyer. Hence the buyer has wisely gone silent as this is not one of those there may be times.
If the buyer has the smarts to start a return request after a closed INR, the buyer also knows, perhaps better than eBay CS, how a return request proceeds. Meanwhile, we watch as the seller approaches a trip and fall.
Today, our buyer will finally break the silence @dare-2046 and respond:
And eBay CS will have hoodwinked another malleable seller, good job.
Just for future, you do want to be careful about posting on a thread with two or more IDs. That is against the forum rules. I know it is very easy to forget sometime and make an honest mistake as I'm sure was done here. I just thought you should know, just it case you weren't aware.
@shopkiger wrote:
Thanks for letting me know. I didn't realize it was against the rules. I didn't want to do it that way cause I don't want to confuse anyone but I'm always back and forth so much I tend to forget.
I was confident it was an honest mistake. I just wanted you to know you need to exercise caution as they don't like that on the threads.
