Seller Tools

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Have Windows 10, it is safe to change to Windows 11.

I currently use my laptop with Windows 10 and they will soon discontinue support for it and sometimes I get messages to upgrade to Windows 11, however I remember hearing that whenever you upgrade your laptop to the newest Windows it could cause a lot...

We are considering removing access to the All Selling page

Please do not remove the All Selling Page. It truly is the best page eBay has. A lot of new sellers are not offered The All Selling Page, but I think if they were more sellers would use it and stop using Seller Hub. The All Selling Page has everythin...

How to send previous customers a coupon

I have created a coupon and I have created a buyer group which is previous buyers. How do I send the previous buyers the coupon I just created? I'm clicking everywhere and just don't see where to do this.

Sale notifications no longer have item number on them - need it added back!

A few weeks ago, eBay stopped indicating the item number on sold notification emails. This was handy when you wanted to glance at the email to find the item to ship. Now you have to click a few times to dig out the item number. Many sellers maintain ...

Is there any way to prevent a buyer from buying from me?

I have an expensive item, over $500, that a buyer just asked about. I told him about the condition of the item and they agreed...and purchased it. And then canceled the purchase. The reason was that they had the wrong address on the order. I looked u...

Quantity/Price CSV Upload suddenly not working properly

Our website creates an inventory CSV file several times a day of our inventory to sync with eBay (so we don't sell something we don't have). We have about 3,000 items. It's very simple. Looks like this: #INFO Version=1.0.0 Template= eBay-active-revis...

File Upload CSV "selected file format is incompatible."

I can't seem to get CSV File uploads working... there is almost ZERO information detail or HELP... a few lines in the CSV template that Ebay has on the Upload page. I click on "Get Template" and download the CSV. From that, I've tried formatting in v...

Ebay Live

How do you set up to sell on EBay Live?

Resolved! non-paying buyer

Hi Everyone - Hope All Is Well, Question - is there a time limit on cancelling an order of a non-paying buyer? I wanted to give this buyer the benifit of the doubt (its vacation season) so I waited 10 days. Today I sent a duplicate invoice (one last ...

Seller died

My cousin was a seller on eBay, but he passed away. I m trying to find his store. I do not use eBay myself, and am unble to Search for just a Seller. All i get are search results for items for sale. Who do I contact to report a death, to find a store...

Cannot update postage policy

I recently tried to update postage policy on business policy.When I attempt to change destination on postage, the page stopped moving after "done" button is pressed, so I cannot save the changes.Please help.

Graphic

Hello, I'd like to improve the graphics (cover image, categorize items) of my eBay profile. Is there a guide on the site or could you provide me with some instructions? Thank you in advance.

Resolved! Seller Hub

What is the easiest way to access the Sellef Hub page

Resolved! Negative feedback

I’ve received negative feedback for an item where the box was damaged in transit. I’ve refunded the item but he’s still left me negative feedback. How do I get this changed?

Help needed: Trouble creating a CSV file to bulk upload LEGO minifigures

Hi everyone,We're trying to upload a large number of LEGO minifigures to eBay using the category listing template CSV, but we keep running into errors when uploading the file.The main error we receive is:Input data for tag is invalid or missingWe’ve...