Seller Tools

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Purchase History

Ebay! You have to fix this. My purchase history only goes back 30 days, even when I refine it to 60 days or all of 2020. I purchase alot for resale. I have ordered items that have not come in yet and I cannot even view the items/orders anymore. Give ...

"Purchases" menu item is broken on iphone app

Starting last night the "purchases" tab on the iphone App is not showing up properly any longer. It's only showing shipping info now. Anyone else having an issue?

File Exchange error "specify a valid return policy(21917236|21916328)" please help

Hi,I am trying to upload a revise file trough file exchange. The template is filled up correctly, but I recieve same error for all records, error code is 21917236|21916328 and Error Message this one below. Any ideas? I have also changed the return po...

Best Tracking Software of your Sales??

Those that sell online full-time. Can you tell me which software you use to track your products, expenses, sales, receipts, etc? I'm planning to go full force and need help with some sort of tracking software...currently using Excel (very basic bc I ...

Watched items

Why can’t I access my watch items?

Listing Description Template Font Size won't stick

When I create a template, I change the font size from 14 to 12 so that it can be viewed easier on cell phones (I'm working on a lap top). Sometimes I save the listing before it's complete. When I go back to complete it, the font size has changed back...

Error Code 37. I've tried so many things

I do not understand why I am still getting this error.

How to include the 'Online Label Record' when printing shipping labels?

I have 3 stores, the 2 older stores print two parts when I print a shipping label...the actual shipping label, and a 'Online Label Record'...both on the same sheet of paper. My new store is only printing the shipping label, and not the the 'Online La...

Promoted Listings: One campaign vs Multiple campaigns??

Having been using Promoted Listings now for several years... it appears that while I'm generating an increasing number of impressions right now... both clicks and sales continue to drop. All this during the holiday shopping season? eBay has been "Rec...

When I go to My ebay, it no longer lists my active or sold listings. Don't know what happened.

I'm trying to find my active/sold/unsold listings and when I go to My Ebay, they are no longer there. Not sure what happened.

Outdated, messy, buggy UI

The website looks like some neglected site from the 90'smessy navigation, many stuff that doesn't work or need 90's UX mentality to understand and know where to find certain menus & buttons, e.g. where to report an item (do I really need to use "ctrl...

Send Offer option on eBay app

The eBay iPhone app often presents me with the option to "Send Offer" to someone looking at one of my items. I usually take advantage of this, but sometimes I don't care to. When I just don't want to send an offer, the prompt keeps showing up when I ...

Beware of ecomdash - cannot update item specifics

Ecomdash has been a dissapointment. We have downloaded all of our ebay listings to ecomdash however when we wanted to change any information and revise the listing throught ecomdash, it resulted an error. In ebays interface, you can input over 65 cha...

Questions on Turbo-Lister and eBay's File Exchange

Questions on Turbo-Lister and eBay's File ExchangeI found this 'work around' to the now ended Turbo-Lister(where I had over 55,000 items listed):"There is a work-around for Turbo Lister as far as I can see… first, make sure the program isn’t trying t...

What happened to Seller Hub>Selling Tools>Reporting

Every month I download this report, mainly for the actual shipping cost for each sale. The last entry for November was on 11/14/2020. Has eBay stopped supporting this report or have they moved the data to another report? The data that I am looking fo...