Seller Tools

Forum Posts

Sorted by:

HELP Int'l item never arrived, need to refund past 90 days, Buyer pd thru eBay not Paypal, no email

International buyer let us know the item never arrived. We need to refund. But there is no obvious way because their information and email are not accessible. The entire transaction was through eBay and not Paypal. We are not concerned about the fees...

Resolved! seller initiated coupon

I just set up and launched my first coupon. But how do I know who sees it or if it is even showing? It seems like these have created a lot of frustrations for buyers and sellers. I'm thinking of canceling it. Anybody have success with the use of a co...

tracking uploaded on time

I don't understand why EBAY penalizes sellers for not entering tracking information when an order is cancelled? A buyer cancelled an order before a payment is ever made and before a shipping label is ever purchased. EBAYs first response was don't wor...

Resolved! GarageSale 8 no seller account

I'm an infrequent seller and often go years between listing items. Today I upgraded to GarageSale 8 and attempted to start listing my items. I linked my active eBay account to GarageSale in the app, but when I try to list, it gives me the error "You ...

How to let buyers see my product?

No one clicked to view my product. There are not many products in my shop, and I am very upset now.

Resolved! In the Listing Tool: Can a Person Remove a Shipping Policy From The Drop Down

In the listing tool..... I want to clean up my list of shipping choices from the Listing Policy drop down. Over the years I have built 50 or 60 different policies, most I no longer use, and the list needs cleaning. How does a person remove a Listing ...

What happened to eBay's USPS Regional Rate Shipping Option for Sellers?

I am trying to list products this afternoon and am being denied each of the USPS Regional Rate A & B shipping options. We use this shipping option everyday! What's up? ThanksPete

Where to start

I've been buying off of eBay for years but I've never sold anything. Where is the best place to start? I have a custom calendar that I made, so I need a selling platform soon in order to get it out there in time. I need something so that my buyers ca...

How Does One Insert An Ebay Store Button Link That Is Visible In List View

Hi, if anyone could help out, it would be appreciated.When browsing items in list view, some products have a logo button underneath the title which links directly to their ebay store. This is all visible BEFORE clicking on an item. So a customer can ...

Listing quality report? Already gone?

I downloaded this new report once. And now it is gone?Where did they move the button to download it to now?All the online videos show it, well it is not where they show it.Any help?

Marketing - NOT able to do any email marketing!

Last week I posted on eBay that as seller from The Netherlands I'm redirected to old Marketing pages where the old emails do not work properly or at all. The new environment I've seen once - and tried, but since that have not been able to see again (...

Feedback system not working properly !

I have been unable to leave feedback for multiple item orders for about 30 days now. This similar issue occurred about 6 months ago but was resolved within a few days. This is an issue again as I am only able to leave feedback for only single item bu...

Where is breakdown of ad fees charged on my promoted listings sales?

I believe the ad fees charged for sales of promoted listings is now under the performance dashboard, but when I try to generate a report to see the amounts for ad fees, I only get the total charges by Ebay, including final value fees. I am probably i...

Promotions

I am a new Ebay seller. I wanted to put in my top 'header' Buy 3-Get one Free. I purchased Seller Manager Pro as I thought this was the correct was to do it It is NOT. I just have to click on Promotions. My first promotion was : $5. Off for $35.00 Sp...