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Photo's uploading incorrectly from Mac

Every other picture I upload from my computer comes out stretched and distorted (See picture).

 

Any ideas on what is wrong?Screen Shot 2023-03-28 at 9.59.28 AM.png

Message 1 of 4
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Re: Photo's uploading incorrectly from Mac

What format are your photos? From what camera device?

This is what I would expect to see when the stored dimensions do not match the data, so that each row of raster dots shifts over a few bits, creating a skew.

 

What do the photos look like on your computer?

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 2 of 4
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Re: Photo's uploading incorrectly from Mac

Hi, I appreciate the help.

 

I take the photo's on my iPhone XR, and transfer them to a MacBook Pro through Air drop to then upload to eBay.

The photo's are .HEIC.

They look completely normal on my laptop and on the phone, it also only happens every 2-3 photo's, about 70% are fine and every other listing I get one that is messed up. 

 

Thank you.

Message 3 of 4
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Re: Photo's uploading incorrectly from Mac

The Apple photo format looks completely normal on your Apple devices.

How large are the photos? MP and dimensions? Has that changed?

eBay is now supposed to support HEIC on the iPhone app. Not sure about the desktop uploader or whether the Apple browser converts the format on the uploader canvas (the drag/drop area that renders the image and prepares it for transfer to eBay).

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
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