Did ebay just stop phone support for its sellers in 2023?

[veritechsupply]

It looks like ebay has stopped phone support with sellers and only handles grievances through email now.

The "have us call you" option no longer exists except for issues dealing in fraud.

We are a North American seller... is anyone else experiencing this new development?

[mega-ma-roo]

I just tried it for a general question and still see have us call you or use live chat. What specifically were you doing when you saw this?

[shipscript]

To speak with an agent, find a help page related to your question. Scroll to the bottom and click the "Contact us" button and then type "agent" into the chat that opens.

[h.s.deals]

Thank you. I also need it.

[veritechsupply]

For customer service related issues... the phone service seems to be only for Fraud/Bank related issues. Its kind of ironic we sit here and ask questions on a forum page owned by the very people who could easily answer these kinds of questions. 

I notice feebay rolls out updated policies incrementally depending on location.

The answers are in the stars... which is a big reason why ebay is and always will be an unorganized mess.

[veritechsupply]

yeah but thats chat, this thread is about actually speaking to a live human being in a call center...not an AI

[veritechsupply]

If you are a North American seller , apparently you won't be talking to anyone

It appears AI is going to start assisting in customer service.

Now watch the fun...

[eburtonlab]

What options are available may depend on what category you choose and the volume of calls ahead of you in the queue.

Here is what I see when requesting an agent for help with an Account issue involving restrictions or suspensions:

[shipscript]

@veritechsupply 

To speak with an agent, find a help page related to your question. Scroll to the bottom and click the "Contact us" button and then type "agent" into the chat that opens.

What do you see when you type "agent"?

What help page are you using?