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eBay making me go and upload my own label

So it used to be that if someone wanted to send back a return, and you accepted it, eBay would automatically send back a return label to the buyer (because ebay already has all the information needed for it). Now it only gives me the option of 

- Upload your own label (meaning I have to go to a completely different site to purchase a label, enter all the addresses and information and THEN upload it)

- Confirm you already sent a label (requires proof)

- Confirm you can't send a label (I'm afraid to find out what happens if I select this option)

So my question is, am I missing something? Or is eBay truly making it that much more time consuming to have to go to another site like usps.com or pirateship.com to enter in all the details, when eBay used to just send the label TO the customer already. Is it a setting I have wrong?

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Re: eBay making me go and upload my own label

I am having this issue today and it's within the US.. So frustrating. 

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