dealing with ebay

[time_868]

I ordered an item, it came and did not work, I tried to get a refund, they referred me to the seller, I repeated my request to the seller. I was told that since I had posted a bad evaluation, they would not return my money. They told me that if I revised my evaluation, they would refund. What can be done with these people?

[mtgraves7984]

What can be done with these people?

@time_868 

If you're still within the time frame, open a Return request, citing a Not as Described reason. That'll catch their attention.

Also... don't believe that you'll get a refund with a fb revision. Do believe you'll get one with a Return. Good luck.

[aproudparent2010]

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@time_868 wrote:

I ordered an item, it came and did not work, I tried to get a refund, they referred me to the seller, I repeated my request to the seller. I was told that since I had posted a bad evaluation, they would not return my money. They told me that if I revised my evaluation, they would refund. What can be done with these people?

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Open an item not described case.

They will either have to send you a return label on their dime and refund when item is delivered or eBay will force the refund OR they will have to refund and let you keep item

[krazzykats]

File a case here:

Return an item for a refund | eBay

[time_868]

I finally called ebay. I spoke to a very pleasant lady who quickly arranged for a refund. I was very pleased with that result.

[bossesale77]

Have you actually received the refund? eBay CS reps are notorious for telling people what they want to hear to get them off the phone/chat as quickly as possible.

[kensgiftshop]

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@time_868 wrote:

I finally called ebay. I spoke to a very pleasant lady who quickly arranged for a refund. I was very pleased with that result.

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How did you call Ebay, they don't have a number you can call.

If you found a phone number doing a search, it probably wasn't Ebay.