Returns

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getting refund

I ordered a hat, paid for it..waited for it to arrive, never received any communication from seller at any point.. AFter 3 messages sent to him, he writes back it was sold a while ago and that he sent numerous messages which I never received and appa...

Have sold headlamp to UK, buyer requested a return, but as item arrived with the missing parts

Hi all the team members,I've sold a Headlamp to the buyer from ebay.co.uk, he askes to return as it has deffect. Return has been approved with no problems, but as i received item back, there are my original parts replaced with the old ones, and also ...

Crazy Situation with "Partial Refund"! What to do?

Hi everyone. First off, I am neither Buyer nor Seller in this transaction, so I've got no stake in this. But I'm a friend of the buyer and have been getting an earful of this situation. I'm an experienced eBayer, but I honestly don't know what to adv...

Request to cancel even though the item was never shipped yet

I pre-paid for an item which hasn’t been shipped out it even passed it’s estimated delivery time Estimated delivery Sat, Aug 27 - Wed, Oct 19. When I requested a cancellation it states item has been shipped even though it hasn’t. I contacted the sell...

Resolved! I returned an Apple SE 1st generation unlocked phone because I could not set it up with trackfone. I

I returned it because I could not set it up with trackfone. I have gotten the refund but the seller persists in asking me for the Apple id or password. I have know idea what he/she is referring to. There was no manual or anything. I don't think the p...

False Seller practice

I purchased an item on ebay. The seller posted pics of a dark blue vest and i purchased it. When it arrived it was an electric blue color, so i asked him to please accept my return due to his fake pictures. He offered me $10 and I declined. He then s...

Refunds

Hi, I am a first time seller and have a buyer that is requesting a refund. When I go to refund the buyer it asks me to add a bank account for the return to be deducted from if my available funds are insufficient. Does this deduct from the funds on ho...

Partial refund

As a buyer, I received an item that was awfully packaged in a paper bag and, naturally, was damaged in transit. The seller offered a partial refund without returning the item. I agreed, but the seller did not refund within 10+ days. When I asked abou...

Cannot find “Step In” button

Hello.i need ebay help to resolve a issue with a seller. We have been in discussion for more than five days and both agreed to let ebay step in. But i cannot find the “Step in” button. Please help! Thank you.

Help with older Ebay transaction

I purchased a rebuilt transmission through I thought was a reputable seller-100% feedback score and mostly on the strength of the advertised (3) year unlimited mileage guarantee on that rebuilt transmission. The transmission has now failed 28 months ...

how to handle a return for an item that I purchased but seller already refunded

I was a buyer on an item, and it was clear from the ad that there were two items included in the sale but I only received one. The seller eventually refunded the money, but there was no discussion on what I should do with the one item that I received...

How can I give 'return shipping fee receipt' to EBAY CS center ?

Recently I returned iphone 11 but I didn t use 'free return label' EBAY provied ..I returned it from my country by FEDEX .. it costs about $24 EBAY says I may not be compensated on personal returning but I try to give the return shipping receipt and ...

Resolved! 3 day return policy on snad trading card question

I understand there is a 3 calendar day return for items not as describe for trading cards. if the item was delivered on Friday afternoon, does that mean I have until Monday afternoon noon, Monday end of day, or Sunday end of day .. to register the re...

how or can you return an item that cause a health problem and had to go to E.R to get medicines

hello anyone can you please help me i want to return an item but dont know what to do !! is it possible to return an item that made you break out in hives and welts and had to go to emergency room to get treatment even thou i opened up item i cant se...

Return money not being put on Hold?

As of about 2 weeks ago, I have had problems with Return money not being put on Hold in my Payments tab. HAS ANYONE ELSE HAD THIS ISSUE?IS IT JUST BAD CODING (BUG) IN EBAY PROGRAMING SCRIPT?Thank you in advance for Amy insight youay have.