Returns
Discuss how to manage returns with fellow sellers
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getting refund

I ordered a hat, paid for it..waited for it to arrive, never received any communication from seller at any point.. AFter 3 messages sent to him, he writes back it was sold a while ago and that he sent numerous messages which I never received and appa...

Crazy Situation with "Partial Refund"! What to do?

Hi everyone. First off, I am neither Buyer nor Seller in this transaction, so I've got no stake in this. But I'm a friend of the buyer and have been getting an earful of this situation. I'm an experienced eBayer, but I honestly don't know what to adv...

Resolved! I returned an Apple SE 1st generation unlocked phone because I could not set it up with trackfone. I

I returned it because I could not set it up with trackfone. I have gotten the refund but the seller persists in asking me for the Apple id or password. I have know idea what he/she is referring to. There was no manual or anything. I don't think the p...

False Seller practice

I purchased an item on ebay. The seller posted pics of a dark blue vest and i purchased it. When it arrived it was an electric blue color, so i asked him to please accept my return due to his fake pictures. He offered me $10 and I declined. He then s...

ebayvest.jpeg ebaydispute.jpg

Refunds

Hi, I am a first time seller and have a buyer that is requesting a refund. When I go to refund the buyer it asks me to add a bank account for the return to be deducted from if my available funds are insufficient. Does this deduct from the funds on ho...

User avatar by Rising Star
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  • 4 replies
  • 0 helpful

Partial refund

As a buyer, I received an item that was awfully packaged in a paper bag and, naturally, was damaged in transit. The seller offered a partial refund without returning the item. I agreed, but the seller did not refund within 10+ days. When I asked abou...

Cannot find “Step In” button

Hello.i need ebay help to resolve a issue with a seller. We have been in discussion for more than five days and both agreed to let ebay step in. But i cannot find the “Step in” button. Please help! Thank you.

Help with older Ebay transaction

I purchased a rebuilt transmission through I thought was a reputable seller-100% feedback score and mostly on the strength of the advertised (3) year unlimited mileage guarantee on that rebuilt transmission. The transmission has now failed 28 months ...

Resolved! 3 day return policy on snad trading card question

I understand there is a 3 calendar day return for items not as describe for trading cards. if the item was delivered on Friday afternoon, does that mean I have until Monday afternoon noon, Monday end of day, or Sunday end of day .. to register the re...

User avatar by Adventurer
  • 4182 Views
  • 10 replies
  • 0 helpful

Return money not being put on Hold?

As of about 2 weeks ago, I have had problems with Return money not being put on Hold in my Payments tab. HAS ANYONE ELSE HAD THIS ISSUE?IS IT JUST BAD CODING (BUG) IN EBAY PROGRAMING SCRIPT?Thank you in advance for Amy insight youay have.

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