Why is this buyer doing this?

[caseypl]

A buyer seems to have a habit of returns. It's a bit alarming and wondering if I should report or if Ebay has their own detection methods. 

My interaction with the buyer has been this: Sold a large item at the start of April, a dash part as-is in great shape. It arrived, a month and a half goes by and I see a return request stating it didn't fit their dash because their dash is broken. I denied and figured that was the end of it. Buyer apparently spends own money to ship it back and appeared to have sent it one day prior to opening the return case. I paid $80 to ship to them, he appears to have spent around $150 shipping a $375 item back. I get the item back in great shape with a small text printed letter asking to please credit back the returned item. 

I didn't ask for it back, didn't reply, and was cautious on what the buyer's next move may be. Part of me wanted to refund, but then I saw the feedback he left for others and got concerned. It's all positive, except one neutral, but a pattern suggests he is returning alot of items. all the feedback he leaves has a comment along the lines of sorry this item was returned, incorrect part, not a color match. 24 in the last 6 months and 4 since he left me positive feedback. I have not seen any chargebacks occur, but I did notice a couple envelopes at my UPS store box where he again had a note with typed tape across it asking for credit back for the returned item and he included his shipping receipt where he seemed to spend nearly $150. 

What do you think this guy is up to? Just a buyer who has a huge problem buying the wrong items? It just seems very odd and I can probably ignore it as he may have alot of returns to keep up with, but all the time I spent thinking about this is obviously probably consuming other sellers' time as well. 

What do you do? Just ignore it and move on? 

[rugerskick]

The buyer wanted a return after 45 days.  I don't think you saw that part of his message.

[fashunu4eeuh]

No, this is not a scam. A scam is where he returns a box of rocks after opening an Item Not Described case, forcing a refund and getting a defect on one’s selling account.

What is going on here?

Your buyer wanted to return the item and you didn't want to accept one. So they sent it back in hopes of your changing your mind, as one could argue that it would be unethical to keep both the item and the payment. Essentially, they are forcing your hand, which i don’t condone, but that is the situation you find yourself in.

Returns and refunds come with the retail landscape. The reality on eBay, is that there is no such thing as an “as-is” sale or No Returns, due to the Money Back Guarantee. eBay’s policies are heavily weighted in the buyer’s interest, by design. In the unlikely case that eBay had a problem with this buyer’s behavior, he would be sanctioned. But as sellers we wouldn't know this nor would eBay disclose it. 

[simba6]

In some cases when a person needs money, they look around the house items they can return to the store.  They get more for them than a pawn shop would pay.

[caseypl]

It seems odd that so many of this buyer's purchases result in returns. 

[chapeau-noir · Accepted solution]

@caseypl  He *mentions* the returns, but believe me, some people are just serial returners, like my relative, they just don't leave FB about it.  He may be on the further end of the spectrum, but by no means unusual.

There really isn't anything else to be made of this than the mechanics of what happened - you refused the return and he sent it back anyway, spending a considerable amount of money to do it (his problem).  There's nothing else to see here.

Some people would have run to their CC and started a dispute, and that would have been worse.  As it is, I would just refund purchase price.