Why doesn't my order show-up in request return? It was sent from the authenticators.

[zient_us2013]

I notified ebay and the seller about the item being "not as listed" and was told to open the "return request" form. Unfortunately, my purchase doesn't appear  in my purchases account-WHY? My purchase went through BHO, an authenication company and their return address was on the package. Bho says that ebay is responsible for returns.  Please don't send me links for returning a package; I have enough of them.  Ebay 

hasn't been any help. Has anyone else experienced this or a similar situation? If so, how was the situation remedied?

[simba6]

Did you purchase it as a guest?   If so it won't be on your account.  Do you have the emails that you received for the order or the item number?  You have to log out of eBay to pull up guest purchases.

Go to My eBay for Guests and click on the "Searches" link in the left side navigation. View the details, run or refine the search. You can provide your email address to receive emails when new items matching your search have been listed on eBay.

[bdmh-enterprises]

I believe anything that goes to an authenticator is 'Final Sale' and not eligible for return. As they are supposed to make sure the item is authentic and as described before sending it on to the buyer. At least that's how it is for TCGs.

[stainlessenginecovers]

Authenticated items are not returnable.