eBay

herway · ‎02-10-2022

Have had 4 returns in the last 6 weeks.

I offer free returns for any reason, but a few buyers feel the need to use INAD as an excuse to return; when it is not necessary to do so.

The newest INAD claim was a vintage lead miniature figure of a stork or crane(bird). I had 12 photos on the listing. Buyer claims "it does not look like a crane or a stork or anything else for that matter". Come on now, you had lots, and lots and lots of photos to look at before you purchased that item.

I removed auto approval of returns. I will be pushing back on these fraudulent claims of items not as described.

pjcdn2005 · ‎02-11-2022

Seller metric are based on not as described returns. If the seller has 'higher than average' snad returns, they could end up paying higher fees.

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tenoem · ‎02-10-2022

I just posted about this. In the last few weeks i've had an increase of over 500% in return fraud cases where buyers pick INAD and then admit buyers remorse in the return details. IN each case I reported the buyer to ebay, ebay lies to you and doesn't remove the defect, in fact if you get enough of these ebay profits off fraud by charging you higher final value fees based on return fraud.

3 of these buyers told me that remorse reasons were not presented to them when selecting the return reason, so they picked INAD.

herway · ‎02-10-2022

That is disturbing.

Two of my returns were for: Ordered by mistake or changed mind, which is fine with me since I offer free returns for any reason.

I expect some returns, and do not mind eating the cost of free return postage.

Two of them were fraudulent INAD.

Some people do not care who they harm, they just want what they want.

And I certainly hope ebay does not have a hand in INAD being used for returns.

tenoem · ‎02-10-2022

It's very strange because I've sold auto parts on here for 2 years. Half of my stock is OEM parts. They have a specific part number, like EOHZ-49020-AZ. The only way a buyer will find this item is if they search for this part number. Suddenly out of no where this month in February almost all the returns are suddenly INAD's where the buyer always writes a remorse reason like "I ordered the wrong part sorry" or "don't need this anymore". When I confront them about it and asked why they picked an INAD if it's buyers remorse, several of them said they didn't see remorse options (in their own words) so they picked not as described, because it made the most sense of all options.

My return rate on motors for the previous 3 months was .17%, not even 1/3rd of a %. This period after February it's shot up to .47%, and with the ones that aren't included yet it'll be .70%-.80%.

Pretty soon it'll get to the point where ebay charges me more final value fees. At that point in time i'll have no choice but to pack up ship. I can deal with the multitudes of issues here but I cannot deal with being charged extra final value fees based on buyer fraud. Ebay should not profit off of fraud.

ksedar · ‎02-10-2022

I was just complaining about this exact thing. I don't mind returns but be honest already.

deltilogical · ‎02-11-2022

What is the value in these people wasting all of our time? I kinow some buyers are trying to flip the Ebay items and when they can't they demand a refund. But I can't see someone doing that with a stork figurine.

I'm cynical enough to think Ebay - or some executive there - would do this on purpose just to run up the fee structure.

10 different shill buyers to fraud a bunch of successful sellers might cost $300 a day each, but the value to the executive who increased the cashflow of the sellers would be much greater than that.

downunder-61 · ‎02-11-2022

Sorry edited

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monster-deals · ‎02-11-2022

@herway wrote:
I will be pushing back on these fraudulent claims of items not as described.

Oh? How so?

tenoem · ‎02-11-2022

Just had another one today "Sent wrong Item". Why did you pick that I sent you the wrong item? "Because it wasn't the part I needed and I didn't see any other option"

I'm not even going to bother reporting them anymore. Even when the buyer admits its a remorse reason, admits they picked the wrong reason in the return details, reporting it does nothing. Ebay never removes the ding on your metrics, and never credits you $6 on a return label that costs $50. That part of Ebay's TOS is a blatant lie.

hawkwind5454 · ‎02-11-2022

@herway wrote:
I will be pushing back on these fraudulent claims of items not as described.

Please....Favor me on how you plan to [successfully] accomplishing that, in this land of free items and free rentals? You can push all you like, but the buyer's happiness reigns supreme, at any cost to the seller. Well, about 98.9% of the time, anyway.

tenoem · ‎02-11-2022

For me the reason they do it to me is because I offer paid returns, not free returns. I sell mostly OEM factory parts from Ford, Kia, and GM with some mopar. The only way you find a part from me is if you search for the part #, if you're searching for the part # you should know what you are looking for. That's why I don't offer free returns, if you're stupid enough to order the wrong OEM part you should have to pay for it when you want to return it.

However not on Ebay, on Ebay there is no seller policy, not a single one, that you can enforce. IF you want the buyer to pay for return shipping, the buyer will just watch youtube videos on how to pick fraud reasons to force the seller to pay for return shipping.

I'm getting close to paying higher fees for this, when that happens, I'm headed to arbitration and my 250k worth of inventory, and that 750K worth of parts I just bought from a dealership will be going with me to somewhere else. I'll love to see what Ebay claims as the reason they didn't remove the defects from my account when their TOS and community guidelines say that they do.

I don't want that to be the end result, I love the money I make off of Ebay, but I will not tolerate Ebay trying to charge me higher Final Values fees because their buyers commit return fraud and Ebay lets them do it. Ebay makes rules in their TOS that they do not follow themselves.

house*of*paws · ‎02-11-2022

Hi @herway

If you offer 'free returns' ... then it shouldn't matter what reason the buyer uses to get the return. You are paying the return shipping regardless of the reason the buyer gives. What am I missing? I'm genuinely confused.