@stuff4divas wrote:
@pickermall wrote:
She opened the return December 7. No big deal. But this is what the return status shows:
"The buyer has until Dec 29 to ship the item back. If you choose to refund the buyer now, then the return will close and you shouldn't expect to receive the item."
Before pandemic, the buyer had like 5 days to send the item back. Why is it still like a 3 week return window as far as sending a return back POST pandemic?
@pickermall I've noticed discrepancies on return timelines too, but I think eBay is giving buyers the 30 days allowed. Just a guess on my part.
Don't know when the item was delivered to your buyer, so can't do the 30 day return window math.
Before the pandemic
-- buyers had 10 business days (2 weeks) plus 5 business days (1 week) to send their return.
Now, post pandemic
-- buyers have the same 3 weeks (21 days) to send their return.
Is that a discrepancy?
@pickermall wrote:
That 2020 Spring update kind of coincides with the outbreak of COVID 19 here... I do remember previous to that, though, it was like 5 business days for the buyer to return an item. If they didn't, I could have Ebay step in and close it out. But this 21 day thing is way overboard.
It was like a $20 pair of jeans... not really hurting about it. In any case, I think 21 days or so is way too long for a buyer to send back a return.
Actually, during the pandemic @pickermall buyers had 21 business days (which is about 29 calendar days) to mail the return label. And sellers had 5 business days (up from the 2 business days pre-pandemic) to refund the buyer after tracking shows that the return had been delivered back.
We now resume our regularly scheduled programming, already in progress
-- where buyers have the 15 business days to mail the return label,
-- and sellers have 2 business days to refund after return.
