Return

[luca.r_31]

So i ordered a monitor 2 week ago it came without any flaw/scratch with a manual/guide papers, a dp cable , and power cable .

i asked the seller for a return and he agreed (main reason the monitor color were off)

I bought the label for return and yesterday the post guy took the monitor.

Now the seller contacted me telling me the monitor got some scratches, and i actually forgot to put inside the box the dp port cable and the manual paper ( i gave them back the monitor, the stand , and the power supply cable).

Seller told me he won't refund me if hes not going to receive the dp port and the manual, but he said he will refund me partially, cause the monitor got some scratches which i didn't not make if i send back the 2 missing thing dp and manual.

What should i do?

Should i ask directly help from ebay?

I dont want to buy a new label i Just wang my money back even less for the dp and then manual paper :\>

[bonjourami]

My bad..I meant to say "even thirty day returns with buyer paying return shipping?"

[mtgraves7984]

Here, anyway... TRS offering (at least) 30-Day Returns, and any seller offering Free Returns have the option to short-refund. If the seller advertised 'Free Returns', then I think the seller should have sent a return shipping label. Now............ if the buyer forgot a to include a couple of items, the shipping of those  by the buyer seems reasonable. No?

Regardless of the fact that the buyer ate the original postage, the seller should (still) pay for return shipping... but isn't required to as the official Return has been scanned 'Delivered'. I think the buyer will have to pay return shipping again. And I think the buyer is at the seller's mercy as to the short-refund. No?

[bonjourami]

Thanks..but if this is the correct seller in Italy, that left the op fb this month, he does not offer free returns. "Thirty or sixty day returns, buyer pays return shipping.' Thats what I was referring to, that this seller does not offer free returns.It was then posted to me that the seller doesnt need to offer free returns, just thirty day returns, to be able to keep money from the ops refund. I dont think that is true.

[mtgraves7984]

It's true that in the US, TRS who offer 30-Day (Buyer pays, even) Returns do have that seller protection. IDK about Italy.

[pjcdn2005]

@bonjourami 

To be eligible for Top Rated Seller protections you must:

• Be a US Top Rated Seller at the time of the protection
• Reside in the US (including US territories) or Canada
• Offer 30 day or longer returns
• Only deduct from the buyer's refund to recoup the actual lost value of the item when it is returned in a different condition than the original item
• Only report buyers for opening false item not as described returns where you correctly described the item
• Not be rated 'Very High' in Service metrics

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=3&pos=1&query=Sell...

[luca.r_31]

The seller refunded me 103 euro out of the 189 one

[luca.r_31]

Is it reasonable to refund 86€ less just for a missing dp and a manual paper..?

By the way the scratches surely was not my fault the seller before shipping to me contacted me via WhatsApp I don't know why he didn't message me using ebay

Anyway he told me the box got some damage but he Insured me telling the monitor was fine, i told it's okay since i needed a monitor unrgently. Thats it

[bonjourami]

Sorry, I stand corrected on this. Because your seller does thirty day returns, he was allowed to deduct part of your refund.Your return was missing parts, and he claims there were scratches.

[house*of*paws]

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@luca.r_31 wrote:

Is it reasonable to refund 86€ less just for a missing dp and a manual paper..?

---

Hi @luca.r_31 

I really don’t know.  The monitor was purchased ‘New’.  Now it’s not.

How much would it cost to purchase the missing components new?  

You couldn’t have packaged the monitor very carefully if you omitted items.  Did you remove protective film from it … allowing it to be scratched?

[BTW… Wasn’t it possible to adjust the color?]

[luca.r_31]

Need to make something clear

The monitor had no protective film and it was listed as new despite the box damage clearly visible.

Adjusting color?

I tried everything like profiles recommend by some reddit user but still the color were way too much imo.

 

 

[luca.r_31]

I was able to file a case and ebay refunded me the 80€ 👍

[luca.r_31]

Regarding the missing item i paid for the pickup and was able to print the label on the same day.

I just packed everything on the night before pickup which was the day after I've for the label didnt pay much attention 

[bonjourami]

"I was able to file a case and ebay refunded me the 80€"

Wow, so it sounds like your seller was not allowed to deduct your refund, after all. Well,  you were made whole, so be happy now.

[pjcdn2005]

Even if the seller was allowed to keep part of the refund ebay has been know to refund the buyer the remaining portion if the buyer complained.   Note that we still don't know if the rules regarding this are the same in Italy as they are there.

[dqdistribution]

Even if the seller is allowed to deduct. If you contact eBay customer service and let them know the item was delivered, as long as the return tracking shows delivered they will issue a full refund on the spot.

If eBay refunds before the seller, it will always be full. 🙂