Return

[luca.r_31]

So i ordered a monitor 2 week ago it came without any flaw/scratch with a manual/guide papers, a dp cable , and power cable .

i asked the seller for a return and he agreed (main reason the monitor color were off)

I bought the label for return and yesterday the post guy took the monitor.

Now the seller contacted me telling me the monitor got some scratches, and i actually forgot to put inside the box the dp port cable and the manual paper ( i gave them back the monitor, the stand , and the power supply cable).

Seller told me he won't refund me if hes not going to receive the dp port and the manual, but he said he will refund me partially, cause the monitor got some scratches which i didn't not make if i send back the 2 missing thing dp and manual.

What should i do?

Should i ask directly help from ebay?

I dont want to buy a new label i Just wang my money back even less for the dp and then manual paper :\>

[bonjourami · Accepted solution]

Your seller is also in Italy? It will be up to you and on your dime to return those items you left out with the return label the seller provided. If this seller does not have free returns and is a trs, he cannot keep any of your refund. If he does, file a case with Ebay and ask Ebay to step in.

If this is the seller who left you recent feedback, he does not have free returns, and is not eligible to only give you a partial refund.

[luca.r_31]

Thank you for helping me.

Yes the seller is in italy

I paid for the labal bought from resi.ebay.it

The return was not free, on my charge.

[luca.r_31]

This is what seller messaged me, i haven't replied any of these message yet.

Dear customer, in addition to the pictures sent, we saw that the product was also damaged. We wanted to know if it is possible to receive the missing pieces so we can make a partial refund.

We look forward to hearing from you.

Sincerely

[luca.r_31]

I think he's a trs.

eBay state he sold over 14k item 100% feedback 820 people follow his profile.

[bonjourami]

You should have never paid for the return shipping. You should have filed a case with item not as described,and the seller would have been responsible to supply you with the return label.. You can still do that, go to your transaction and use the drop down menu. Be sure to add the tracking number so Ebay sees that the item has been delivered to the seller.

[bonjourami]

P.S. since you did pay for the return, Ebay will not refund you that amount.They dont refund shipping fees after the fact.

[bonjourami]

He is a trs. but he does not do free returns, he is not allowed to keep a portion of your refund.

[luca.r_31]

I can't exactly find the drop down menu for "item not as described" in my order i can only ask for ebay to Intervene but i need to wait till the 10th (3 day after the return)

[bonjourami]

ok then do that.

[pjcdn2005]

If I am looking at the correct seller, they have up to 60 day returns and the seller pays for return shipping within Italy.  I don't know what the rules are on that site, they may be very different than what they are here on the .com site  so I have no idea if the seller will be able to give a partial refund.

But, since they do have free returns they should be willing to pay for the shipping for the return of the items that you forgot to send.  If they had already paid for the return shipping when you sent the items back it would be your responsibility to pay for shipping for the rest of the items. But since you paid for return shipping once, they should pay for shipping for the remainder of the items.

[pjcdn2005]

If this seller does not have free returns and is a trs, he cannot keep any of your refund.

I don't know how the Italian site works but if the listing was on .com, a trs seller can withhold a portion of the refund IF they offer at least 30 day returns. They don't need to have free returns.

[buyselljack2016]

Buyer did not return everything but should be made whole. Really?

Seller should pay additional shipping for the return of the items that the buyer did not return. Really?

[pjcdn2005]

 Seller should pay additional shipping for the return of the items that the buyer did not return. Really?

Really. I'm going on the assumption that it looks like the seller has free returns.  They did not pay for the return of the monitor so is it really that unreasonable to expect them to pay for return shipping for the missing parts? Obviously they should have been included with the monitor but the seller will pay less for the return of the missing items than they would of had they paid for the return of the monitor.

[bonjourami]

"I don't know how the Italian site works but if the listing was on .com, a trs seller can withhold a portion of the refund IF they offer at least 30 day returns. "

Even 'free' returns with the buyer having to pay for the return?