Return Request for Non-Functioning Game (Specifically stated it had not been tested)

[femme-finds]

I have been slowly listing & selling off a family collection of 60 vintage SNES / NES games over the last few weeks. I have sold several already and have received excellent reviews. 

Out of the 8 I have sold so far, everyone has been pleased. In the description, I specifically state that the games have not been tested. (I do not currently have any consoles / equipment to do so but am hoping to purchase something soon.)

However, a buyer just requested to return a $200 game / box set stating that they were able to test the game and that it doesn’t work. (About 2 weeks after delivery.  I realize buyers have a 30 day window, and I do understand that a proper look-over can take time, but always wary of any funny business.) I empathize, particularly considering the price point, but I made zero written claims in the description about functionality. No other buyers have come to me with such an expectation. 

➡️ That said, I am wondering if I am potentially liable to have to do a return based on the fact that I categorized the set as “Very Good”. It was listed under Games and Consoles > Video Games. So, considering it posthumously, I assume the description probably entails function condition, and on that (important) technicality, I am at fault.  

(I may search for a different  category more appropriate to the situation, maybe as a collector’s item? Suggestions welcome.)

Thoughts / Advice welcome.

I will definitely call eBay to confirm this information and see if there is anything to be done.

At best, I am hoping I can accept the return with the stipulation that the buyer pays return shipping. I am not worried about being able to resell the set, as I had a lot of interest, so I don’t have any preservationist interest in that sense 🙂 But I do feel that there should not have been an expectation as to whether the game would work.

If I am being at all unreasonable, feel free to let me know. Always things to learn!

[femme-finds]

Thank you all for your responses!

As always, some people were kind and professional, and others were not. Always a joy to read snarky responses, particularly when they in turn are making unnecessary assumptions. I do appreciate the helpful replies and tips and will definitely adjust the listings in the future. Thanks again for your help. 

[katzrul15]

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@femme-finds wrote:

They are highly collectible. Some of them are worth $200-$300 for the box alone without any game whatsoever. Some are worth upwards of $500. 

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Unfortunately, your Buyer states it is non-working (not clear on their starement, unable to test) - makes it a SNAD (Not as described)

Facilitate a return and hope you receive your original unit sold back.

Selling games you state have not been tested invites scammers/issues.  Best to sell those locally, if no ability to test, etc.

[soh.maryl]

"If I am being unreasonable, feel free to let me know."

[duffy4444]

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@femme-finds wrote:

They are highly collectible. Some of them are worth $200-$300 for the box alone without any game whatsoever. Some are worth upwards of $500. 

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@femme-finds:

   The value you think it is worth is immaterial... you listed the item way "outside the box" of a proper description.

 - Duffy

[onefootflipper]

Take it back and then figure out how to test it. It probably just has a bad save battery, the failure rate on SNES cartridges is incredibly low, but sometimes the save battery dies and that might be the only issue. That battery can be replaced. It might also be an issue with whatever they are trying to play it on.

[maxine*j]

If no other buyers have complained, it is because you really lucked in and they got games that worked.   

Anything that you cannot test should be listed as "Not Working".

If you're selling the box only, list under Electronics > Gaming > Video Game Cases & Boxes  (not under "Games") and certainly do no include long descriptions and reviews of the game itself when you're selling only a box for it.   You do not intend it to be misleading, but it looks misleading, nevertheless.

"No Returns" does not mean "No Refunds."

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[albertabrightalberta]

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@femme-finds wrote:

They are highly collectible. Some of them are worth $200-$300 for the box alone without any game whatsoever. Some are worth upwards of $500. 

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But you CANNOT list it in the games category! 

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@femme-finds wrote:

As always, some people were kind and professional, and others were not. Always a joy to read snarky responses, particularly when they in turn are making unnecessary assumptions. I do appreciate the helpful replies and tips and will definitely adjust the listings in the future. Thanks again for your help. 

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With respect, you didn't get a single unkind or snarky response! Just because you weren't coddled (because you WERE wrong to sell as you did) doesn't mean people were disrespectful. 

[bonjourami]

"They are highly collectible. Some of them are worth $200-$300 for the box alone without any game whatsoever. Some are worth upwards of $500. "

If they are untested,and you dont know if they are functional, why list them in the Games category? They belong in Collectibles.Would you list the empty box in the Games category too? I agree with the others on this.You just sounded like you were grasping at straws for reasons that you shouldnt have to refund.