@pepcarla1 wrote:
I have tried to do a partial refund that was agreed between me and the buyer. I tried on eBay several times and it would not work. The buyer is keeping the item but has agreed to a partial refund so I am mailing them the partial refund with a money order.
As others have stated, it is not a good idea to conduct a refund outside of the Ebay transaction. Here is some info about returns you may want to view and it also addresses issues that you may have that can be resolved.
Issuing a refund
You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:
- Find the order in Seller Hub - opens in new window or tab or My eBay Orders - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the refund amount, and select Send refund.
You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. The refunded amount will appear in your order details. You can refund up to 100% of the transaction.
If you're issuing a partial refund for an order, the amount will be split proportionally across each item in the order.
You may be eligible for fee credits - opens in new window or tab if you refund the buyer on eBay without us stepping in.
If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Orders - opens in new window or tab, or the Returns, Cancellations, or Requests and disputes tabs in Seller Hub - opens in new window or tab.
If there’s an issue with the refund, you’ll be prompted to use the Retry refund button. If you’re still not able to issue a refund, you can change how the refund is funded. We do not recommend issuing a refund outside of eBay, as this will not qualify for seller protections.
If you're still having trouble issuing a refund, try the following:
- Make sure you have sufficient funds. If there aren't enough funds available, you can change your on-file payment method and then try to issue the refund again
- Check that all your payment method details, such as card number, expiration date, and CVV code are entered correctly. Make sure the name and billing addresses are exactly as they appear on your card statement. See our article on how to update your payment method
- Activate your on-file payment method. If you're using a new card for the first time, you may need to contact your card issuer to activate the card
- Update your web browser. Older browsers may not be secure enough for processing a refund. See our article on technical issues for more information on keeping your browser up to date
- Roasting id
