Returns

Forum Posts

Sorted by:

Request to cancel an already bought item

A buyer bought an item and later on changed his mind as got a cheaper deal elsewhere .I then got a message from ebay rewuesting for acceptance of his request or to decline it.I am keen to accept the request but it appears relisting the item will attr...

Refund the buyer

I have tried to do a partial refund that was agreed between me and the buyer. I tried on eBay several times and it would not work. The buyer is keeping the item but has agreed to a partial refund so I am mailing them the partial refund with a money o...

Return

I want to return the item, but the seller's address is in China. Is that correct?I also know that I have to pay the return fee.How can i buy return tag?The Item made glass. So its not very safe.Can you explain to me please.Please let me know the sell...

Falsely Advertised Product

Hi there,I purchased a Samsung mobile phone from a company that stated it's location as "Located In: Melbourne, Australia" ( in fact they are in Hong Kong) . I believed the phone to be an Australian model and for the first 3 months functioned normall...

How to talk to a human being to start a return?

I need to start a return of a phone I bought where the listing gave me the wrong information aboutthe item. Deliberate, I don't know. Just know my phone company will not allow use of this phone on their network. But the seller says no returns. Conven...

item return no refund

i return the item back to usps,no refund yet no phone to call why ebay dont respond to the request .????

Return Request

Hello,This morning I recieved a return request, stating that the item did not match the description. According to the buyer, it's not the polyester material that the label clearly says it is. I don't want to accept the return, as I'm concerned that r...

Pay for return

i PURCHASED 2 boxes of market wax paper for 22.49. another seller has it for 17.09 i treid to return it but this crooked seller wanst to charge me for shipping which is over 9.00 i was never advised that I had to pay for shipping on a return KEEP FAR...

Buyer Changed Their Mind Before Item Arrived

I shipped out an item about 2 days ago to a buyer, and today I received a return request from the buyer. Stating the reason being that they had just "changed their mind." The buyer hasn't received the item yet and it's not late or anything. What do I...

Ebay returns

Hello, a seller sent a wrong item from China and I opened a return request. Ebay provided a return address which is in China, however the seller instructed me not to post to that address. They told me they could not give me a return label (they did n...

I received 3 counterfeit items. The seller wants them sent back for the refund. Do I have to?

No one just happens to sell 3 counterfeit items. It's clear the seller is a counterfeiter or works for them, which is even more obvious when looking through their account at just how many "rare" items they have lying around for cheap or with company ...

Defective Goods

How to obtain a refund on defective goods after 30 days from delivery

eBay Customer Service lies again!!

So I recently sold an item but without warning or prior notice, when the item sold the funds for the item where placed on hold for a month! I contacted cust services and was told that they apologise and will release the funds after a week of buyer co...

Fraudulent Claims by Buyers not being investigated by Ebay Seller Protection

Sold two products recently. In both cases buyer claimed they did not get what they ordered to avoid return shipping cost and still get a full refund. In both cases they actually got and returned the exact option that they ordered and Ebay did nothing...