Refund buyer

[50gardd]

Hi

Need some feedback and help.

Had an item that didn't make it to the seller, it is stuck in a hub somewhere, purchased the shipping label through ebay, the item value is higher than $100.  Buyer requested a refund which I am ok with, I have been going above and beyond trying to find this package. The buyer was refunded the total amount, ebay took ALL of the money from my account, including the fees ebay collected.  I am out the item, out being paid and have paid the fees on top of all this.  Is this legal??

[fbusoni]

@50gardd 

Yes, it's legal.  

But let's focus on your item.  Was the item insured?

Have you filed a missing mail report with USPS?

missingmail.usps.com

[grand-and-glorious-purpose]

---

@50gardd wrote:

Is this legal??

---

Since you agreed to this when you signed up for ebay it is legal and normal.

If ebay kept your fees you didn't respond to the return in time and got yourself a ding for your troubles.

[50gardd]

Just the insurance that eBay provides and no, I haven’t filed a claim yet but plan to in the next couple of days. I spoke to eBay after writing this and lesson learned, even though I was in communication with the buyer about where the package was and it still might come to her. I had to be the one to initiate the return For me not to be dinged with all the fees that eBay collected 

[kensgiftshop]

---

@50gardd wrote:

Just the insurance that eBay provides and no, I haven’t filed a claim yet but plan to in the next couple of days. I spoke to eBay after writing this and lesson learned, even though I was in communication with the buyer about where the package was and it still might come to her. I had to be the one to initiate the return For me not to be dinged with all the fees that eBay collected 

---

No, you don't initiate the return/refund, the buyer does.

You have to issue the refund in the time Ebay gives you, which is only a couple days.