Problem with the "confirm return" button lighting up.

[jassad50]

I am trying to return an item but "confirm return" button won't light up after I state the reason for the return. What could be the problem?  Thanks

[santamonicajeweler]

This is how you could contact eBay

Open an eBay page 

Top left corner, click on 'help & contact'

Click on 'buying'

Bottom of the page, left side, Click on 'returns and refunds'

Click on top of the page 'return an item for a refund '

Go to bottom right of the page, in very small print click on ' have us call you'

eBay will call you in 2-9 minutes 

You have a software issue 

[bctk5292 · Accepted solution]

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@jassad50 wrote:

I am trying to return an item but "confirm return" button won't light up after I state the reason for the return.

What could be the problem?  Thanks

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For now @jassad50 eBay has chosen some buyers to test a requirement to add photos before submitting a return request. So just get some pictures to add to your return.

[jassad50]

 Thanks!

[daraneal2]

I just had the same problem and had to contact an assistant through chat. She initiated the refund for me, and told me the reason the button was grayed out was because:

The reason why it was still grayed out because the estimated delivery date of the item to you was September 12,2022 however you receive the item earlier.

[sbasmith]

I am having the same issue. Even if I add a picture they confirm button stays gray/ won’t confirm return

[downunder-61]

As this thread is 11 months old and has a solution you may want to start a new thread outlining your issue.

Here 

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.