Need to Escalate - Not getting answers

[dancer176cat]

I returned an item I bought. Seller was very nice,  accepted my return, and processed the refund, except that the refund I got was partial.  This happened in June and every time I call eBay customer service to ask why the partial, why not 100% refund, I get that the eBay refund team made a mistake.  They keep telling me they need to escalate it and do a manual refund of the balance.  But they never do.  Every Monday I call and I get no where.  I've even asked to speak to a manager, they give me the manager.   Manager tells me they are escalating it.  They eve tell me they will email with me with progress.   They never do.  All I get are lies. 

I'm at the end of my rope and I need the money.  How can I get to Corporate CEO's office?  Any suggestions?  

[dancer176cat]

UPDATE:  As a kind person here suggested, I sent a message to the Facebook "eBay Business" page and after getting my situation, they were not very helpful.  The fellow who responded "Kenneth" basically ignored the facts I was giving him and told me things I already knew.  No help at all. 

Does anyone know how to get a hold of eBay corporate office to file a compliant?   

[rseuqinh]

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@dancer176cat wrote:

I simply asked to return it because it wasn't what I expected it.

The Seller was fine with that - no questions asked. Free returns, and Seller did not have shipping withheld.  

eBay did admit it was a mistake they made.  And the amount they held was a relatively small amount, $96.52. 

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The reason you returned no longer matters, @dancer176cat. Both the seller and eBay have lied to you, implicitly approving your return for a full refund. Do not try to reach eBay or the seller again.

If you paid with PayPal, start another return request here within 180 days (six months) for the missing portion of your refund, and add a screenshot of your closed eBay case when PayPal asks for proof that you've contacted eBay. Then when told to return the item add your already-delivered return tracking number, to get your refund.

Otherwise or if PayPal falls through, file a CREDIT NOT PROCESSED chargeback with your card issuer using the return tracking number, to get your refund.

Why Would a Customer File a Chargeback With Reason Code “Credit Not Processed?”
“Credit Not Processed” chargebacks are filed by customers who have returned their purchase but did not receive a refund from the merchant.

[monster-deals]

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@dancer176cat wrote:

They listen to your story/complain and they establish a form of action to resolve it.   

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When was that? The 50s?

[dancer176cat]

They fixed it!!! Someone else in that group took "Kenneth" off the case and took charge and today I got my refund back!!!! I  am SO HAPPY!

[dancer176cat]

Today I got my refund back!!  I stopped calling eBay customer service (where I got agents in far away countries who kept lying to me) and I went to the Facebook eBay page and explained my situation in a message to them and the promptly responded, kept me updated every day, and today I got my refund!!!

[dancer176cat]

Dear bonjourami, 

The Facebook eBay for Business Group helped me and they resolved the issue!  Today I got my refund!!!  You are correct - they are a wonderful group of helpful American eBay agents!   The first guy was not helpful and I told him so.  Then someone else must have read it, because someone else jumped in and got it done.  They went up the chain of command for me and they kept me updated every day!  I am so happy.  And a BIG THANK YOU TO YOU!!! I would never have known about this FB group if it weren't for you.  Many Thanks!!

[dancer176cat]

I did escalate it and I got my refund today!!  I found eBay resource based in California and they escalated for me and got it done!  

[ebooksdiva]

Good for you! Glad it worked out for you. 
Just goes to show ya the ‘squeaky wheel gets the grease.’