albertabrightalberta
@kingsriverboy wrote:LOL I believe they utilized the not as described option which is a lie. Their explanation being a used (over 60 years old in very good condition) denim jacket not being as described is that it "showed evidence of shrinkage". In my forty years of selling used denim I have never heard such a term or even a term closely related. Much less as reason for dissatisfaction. They are not saying it does not fit or size was misrepresented. One wash of any denim should produce such "evidence" or it would not be real denim. For me to pay beyond the loss of actually marketing to an honest or sane, preferably both, customer is just beyond the far reach of reasonable conduct. But I thank you for your time.
Because the buyer filed "not as described" whether true or not, you are obligated to pay for return shipping (if you want the item back) plus issue a full refund upon receipt of the return.
There's no way around it.
If you don't want to pay return shipping, you can just issue a full refund to the buyer and let them keep the item.
@kingsriverboy wrote:You wouldn't have any doubt about the lie if you looked at the listing. My forty year record, including the short one year plus selling here. I would never expect blind trust, but I earned trust in this case easilly verified with that listing with regard to the kind of complaint they give. I or any established seller simply should not be out postal money for this in addition to lost time.
It is what it is, I'll refund and raise the price, pass it on as added cost of product to next customer.
I looked at the listing. I also looked at your return policy and saw that you don't accept returns.
Often, buyers who see a "no return" policy assume they need a reason to return an item they don't like, doesn't fit, changed mind, etc. But since you don't accept returns, they choose one of the "not as described" choices.
"It is what it is, I'll refund and raise the price, pass it on as added cost of product to next customer."
That's a good choice for you. (Don't refund before you receive the item back. If you issue the refund before the buyer sends it back, they get to keep it plus they get the refund.)
