How to find drop down menu in Seller Hub for refund

[soatp]

I'm trying to issue a full refund for an item. All the info I can find says to go to the Seller Hub and from the drop down menu, Select Refund. I can't find a drop down menu on the Seller Hub and have been through all the other actions listed on the left side and can't find a way to refund the buyer. I tried from the page titled Selling on My Ebay and can't find any way to process a refund. Help! Thank you! 

[mtgraves7984 · Accepted solution]

If you are in Seller Hub... go to Orders/Paid and shipped (if it was) or Orders/Awaiting payment (if it is).

The drop down menu is the little blue arrow to the left of the order. Tick it to select 'Send refund', enter the amount of the refund, confirm and submit.

[woodrowmo-30]

Once you're on the Seller Hub page, look for the "Orders" tab or section. This is where you can access your sales and order information.

In the Orders section, locate the specific transaction for which you want to issue a refund.

On the right-hand side of the transaction details, you should see a drop-down menu or options button (usually represented by three dots or lines) next to the transaction.

Click on the drop-down menu or options button, and from the available options, select "Issue a refund" or a similar option related to refunds.

Follow the on-screen prompts to complete the refund process. eBay will guide you through the necessary steps, such as selecting the refund amount and reason for the refund.

If you're still unable to locate the refund option using the above steps, it's possible that there may be an issue with your account or the specific transaction. In such cases, it's best to contact eBay's customer support directly for assistance. They will be able to guide you through the process and provide specific instructions based on your account and transaction details.

[pets-n-plantsparadise]

For some reason, when I go to the sold items page, there is no blue arrow or three dots. Is there another way?

[krazzykats]

Orders — eBay Seller Hub

Select the order you wish to refund on, click the blue down arrow and scroll down to the refund option.

[soieanyj68]

I'm also trying to issue a shipping refund, but following these steps has only shown me 3 options: leave feedback, get another label, or pront oacking slip and more. There's no refund option anywhere.  Any help?

[buyselljack2016]

@soieanyj68 

seller hub>

All orders>

when I click the 3 dots (that replaced the down arrow) I am presented with many options. 

When the refund page opens an amount and reason can be selected.

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.