How is Buyer's Remorse fair game?

[stevenspap]

Buyer purchased two candles from me.  Each tin candle comes with a plastic snowglobe screwed on top.  I accidentally only sent her one snowglobe and in transit, the plastic globe broke.  Because I still owed her the second candle, I offered her a replacement candle in either of the two other colors it comes in.  Or a 50% refund on the candle.  She declined any offer, refused to work with me and very rudely told me not to send the second the candle at all.  Demanding a full refund for both candles wants to return. She is also claiming I shipped the candle broken in the first place.  I am 99% sure if I send her the second candle she has purchased, she will probably break it and claim it came that way anyway.  So I sent her a shipping label and she can use the packaging it came in.  She claims she was unable to use the packaging (I don't understand why, did she rip the package open?  Is that my fault?) She had to buy more packaging and I owe her $2.99.  How is a bad attitude any of my responsibility?  How is buyer's remorse fair game for me to miss out on a sale?

[aproudparent2010]

What buyers remorse?

You didn't send right thing, what you did send got broke..........

You owe her a 100% refund....the packaging is on her though

[kensgiftshop]

Where's the buyers remorse?

You didn't ship the complete order and it arrived damaged.

[12345jamesstamps]

Don't take this the wrong way...wondering how many emails went back and forth.

You might be giving the buyer a hard time.

The buyer is not a shipper and doesn't work for you.

If a mistake is made as a seller it has to be fixed only by the seller.

'I owe her $2.99'...Owing the buyer money I would give it immediately.

I don't see a happy feedback coming after this.

[youn2240]

if the buyer doesn't want to send it back then she won't get a refund. I keep seeing more of these posts where buyers are demanding money for packaging. that's not your issue. the customer can figure it out or they won't. there is no way through ebay to send customers money that I have seen. so don't. if the buyer wants to be unreasonable and not send it because they don't get paid 3 dollars then you've done everything you can. If the buyer is irate make her handle it on her own. me personally i would just refund the money to avoid the headache but if a buyer starts demanding extra money from me I'm done and they can figure it out. make the buyer figure out the whole process on their own. 

[buyselljack2016]

looks like it could be time to just refund.

Pay for return shipping, and refund in full is the other option. What you get back likely will not be able to be resold to cover your losses.

Sometimes, right or wrong ...................  we have to pay for our mistakes.

[bonanza125]

There was no buyers remorse in your situation. You didn't fulfill your end of the deal. Due to the damage to the one item you did send you should just tell her you would issue her a full refund and be done with it. It's not worth the hassle and expense of a return. Sometimes transactions don't go as smooth as we want them. Just got to take the high road and issue that refund.

[janet9988]

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@stevenspap wrote:

Buyer purchased two candles from me.  Each tin candle comes with a plastic snowglobe screwed on top.  I accidentally only sent her one snowglobe and in transit, the plastic globe broke.  Because I still owed her the second candle, I offered her a replacement candle in either of the two other colors it comes in.  Or a 50% refund on the candle.  She declined any offer, refused to work with me and very rudely told me not to send the second the candle at all.  Demanding a full refund for both candles wants to return. She is also claiming I shipped the candle broken in the first place.  I am 99% sure if I send her the second candle she has purchased, she will probably break it and claim it came that way anyway.  So I sent her a shipping label and she can use the packaging it came in.  She claims she was unable to use the packaging (I don't understand why, did she rip the package open?  Is that my fault?) She had to buy more packaging and I owe her $2.99.  How is a bad attitude any of my responsibility?  How is buyer's remorse fair game for me to miss out on a sale?

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I do not follow what you actually sent the buyer.....
 They bought 2 candles with 2 snow globes... BUT you only sent the buyer ONE snow globe and it broke during shipping????

You would owe her 2 candles and a snow globe. PLUS the broken snow globe.

Also...................Since you say you still owe her the second candle why not just refund in full and not send that second candle she purchased?

[house*of*paws]

Hi @stevenspap 

I also don't understand the 'buyer's remorse' aspect of this situation ... since you're apparently unable to provide the buyer with the items they ordered.  What am I missing?

[stevenspap]

I still have her second candle. The one she purchased, I just brain farted and did not send. 

She just doesn’t want it because she is upset with the first one that I sent her. 

[stevenspap]

I absolutely agree. My plan is just fully refund once I get the item back. 

And disregard the second item.

but paying her MORE money for shipping the item back to me?

[stevenspap]

No, she purchased two candles. I sent one candle and the top portion (which is a plastic globe, not liquid) cracked in transit. The other one I still have, just forget to add it to the package.  

I plan to refund her 100% once I receive the broken one back. 

but to then reimburse her MORE for shipping it back to me? 

[aproudparent2010]

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@stevenspap wrote:

I still have her second candle. The one she purchased, I just brain farted and did not send. 

She just doesn’t want it because she is upset with the first one that I sent her. 

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I'd be upset too that what I bought came broken.

Either refund in full and let her keep or have her send back on your dime and give her a refund.

[tobaccocardyahoo]

Refund without a return.

You will have to provide a prepaid return label when the buyer opens an Ebay Moneyback Guarantee claim for item not as described/damaged. Which will cost you money. You will need to refund the original shipping charge as well.

You failed to pack properly.

You failed to ship the entire order.

You should apologize profusely to the buyer and just issue the refund.

You fail to realize how you have failed as an Ebay seller. Not only did you fulfill the order poorly, you failed at customer service.

You have added to Ebay's bad reputation, affecting every other Ebay seller negatively.