eBay

heathersthriftyfinds09 · ‎01-24-2023

I had a Buyer open a Defective Item case on Christmas Eve, we communicated a few times & after I sent a few suggestions on how to "fix" the issue, I have not heard back. Neither of us have escalated the case and it is still sitting open. It has now been 30 calendar days. Anyone know if it is 30 days from the day the case was open or 30 from the date it could be escalated or is it 30 business days? or...?

I don't want to contact the Buyer & have them suddenly decide to push the issue (they waited 27 days after receiving to open a case) and if the item was truly defective I would have issued a return immediately but they were being sketchy & I know it was fully functional when I mailed it so...

I can't seem to find any info on the site & a web search turns up multiple answers. I'm just getting antsy now as it's a significant amount & I really need the funds released 😞

heathersthriftyfinds09 · ‎01-26-2023

Thank you. I was looking all over for actual timelines, where did you find that?

The case is still open but eBay has released the hold on the funds so I will hope that means it will close tomorrow.

I've had a case close once before when the Buyer didn't escalate & I could have sworn it was 30 calendar days but things change all the time so *shrug*.

Thanks again!

heathersthriftyfinds09 · ‎01-26-2023

They do close but my question was if anyone knew how long a case must be inactive before it will close.

heathersthriftyfinds09 · ‎01-26-2023

I did not issue a return label. We were still in the "work it out" phase where you message within the return center.

This buyer waited 27 days before opening a "defective" case. They also were emailing me thru regular messages (instead of within the returns center) and kept hinting to wanting money.

The photo they provided for proof was of a coat that was purple when the one i sold was gray...everything felt really sketchy.

I've been a seller for over 15 years, if I screw up I fix it. If I feel like I am being taken advantage of I will fight to prove my case. This was a high dollar sale and not a loss I could eat. If they had pushed I would have taken the return but they just let the case sit there without any additional response. The whole thing felt weird.

heathersthriftyfinds09 · ‎01-26-2023

***UPDATE***

The case is still open but eBay has released the hold on the funds associated with the case. I hope this means the case will close soon due to inactivity.

I will post a final update when it does. Thanks to those who provided answers.

agemelee · ‎01-26-2023

FYI the funds being released means nothing. Legally, ebay can only hold funds for 30 calendar days which is why they were released.

I know this for a fact.

heathersthriftyfinds09 · ‎01-26-2023

Interesting.

Now I'm wondering if the 21 business days is calculated from our last email in the returns center. Which would place us on the 27th or possibly the 31st (due to the holidays).

heathersthriftyfinds09 · ‎02-03-2023

So it took 40 calendar days but the case finally closed!

I received this email from eBay:

"This return is closed. View details."

That's it. Short & sweet. I still haven't figured out how many actual days it should take as all the holidays this time frame encompassed probably really messed up the normal length.

I do not recommend waiting out your customer in normal circumstances. If you messed up, fix it. This case was weird and my interactions with the buyer was a bit off.

Thanks to those who offered help/info. - Good Sales to All 🙂

handsonthewatch · ‎06-04-2024

I know this was awhile ago. But can we all agree, that ebay is scummy for putting the return reasons in that order?

Buyers resmorse

INAD

BR

INAD

BR

INAD
INAD
BR

BR

INAD

God forbid they put the buyers remorse reasons first and then INAD at the bottom. I've had so many people click on a INAD reason because they didn't scroll down enough to find doesn't fit. Ebay clearly does this on purpose, even I seem like a conspiracy nut. Just as ebay makes it exceptionally hard to just MESSAGE a seller, instead of being "forced" into a case. And the buyers response is always " oh i'm sorry, I didn't even know I was opening a case. I just wanted to message you". But if a buyer wants to know about shipping status, ebay doesn't want a buyer to message the seller. They want them to open a case. Again, scummy.

Rant over.

for now...

an-36344 · ‎06-04-2024

@handsonthewatch wrote:
I know this was awhile ago. But can we all agree, that ebay is scummy for putting the return reasons in that order?

Buyers resmorse
INAD
BR
INAD
BR
INAD
INAD
BR
BR
INAD

God forbid they put the buyers remorse reasons first and then INAD at the bottom.
I've had so many people click on a INAD reason because they didn't scroll down enough to find doesn't fit.

God did forbid. And listed Doesn't fit first -- and for which many buyers fell.

eBay ~~would never do~~ did that.

Plus an eleventh (just) Doesn't SEEM authentic (to me, as the authority on all things authentic).

biosaur · ‎07-17-2025

How, exactly, does one "ask eBay to step in" after a case has been opened and the seller is proven unresponsive. I had a seller "run out the clock" on a claim that was subsequently closed for "inactivity," despite my repeated demands for a resolution. The seller simply did nothing and the case was closed. now I don't seem to have any recourse. Anyone else experience this? What could (should) I have done differently?

ebooksdiva · ‎07-17-2025

How exactly you ask? When you open a case the seller is given 3 days to respond, if it’s a return the seller has 3 days to issue a return label or refund. If it’s an item not received case the seller has 2 days to respond with tracking. If there is no response to either case after 4 business days you can return to the case to click ask eBay to step in. When you first open a case you are also given a date in which to ask eBay to step in.
This thread you dug up is from January 2023 and will be closing soon due to age.

kh-vince · ‎07-17-2025

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.