First return as a seller, need some help!

[floraldaisy2]

Hi all. I do most of my selling on poshmark and fairly new to ebay. Dealing with my first return on a shirt that the buyer seems to have damaged. From my understanding ebay is always on the buyer’s side and since they are claiming item not as described, and I had it set on no returns, i’m pretty much out of luck. So I accepted the return request and will have to pay their return shipping. My question is…do I have to manually send the buyer a return label? On my end it says return label was sent to buyer so did it automatically send it once I clicked on the discounted ebay label? The buyer is now silent for 2 days and has not shipped the item back to me yet. Am I missing something here?? 

[wastingtime101]

Hi @floraldaisy2 . When you approved the eBay return label it was automatically generated and a link was sent to the buyer. The buyer will have the option to either print the label or get a QR code the carrier can scan and print the label for them.

You have nothing left to do until/unless the buyer ships the item back.

[simba6]

Nope, you got it.    One chance, often but not always sellers never get around to returning items.  You might get lucky.

[mtgraves7984]

The buyer is now silent for 2 days and has not shipped the item back to me yet. Am I missing something here?? 

@floraldaisy2 

Maybe you're missing that the buyer gets like forever + one day to send it. But if it doesn't come back, don't refund.