Dispute/return

[krh224]

So my wife disputed a payment on an item I purchased because she didn’t recognize it and I don’t use eBay often. After talking to the bank and letting them know it was an ok purchase, the payment went through and I received the item.

Unfortunately, the item didn’t fit/work out for what I needed. Now it is not allowing me to return the item due to the dispute. Any suggestions?

[12345jamesstamps]

Buyer wife and husband created a nightmare for this seller.

Would a seller actually respond to their email?

I know I wouldn't. As well as doing a BBL.

[dbfolks166mt]

Wow -- bizarre for a seller to advise someone to abuse the INAD policy.

He didn't say the item was NAD.

The suggestion by @candd205  was a great one, and something I've actually done myself when something I bought here didn't work out for me.

     I have advised people to use the chargeback process before when they have no other alternative through eBay. You are correct the OP did not direct state it was NAD but he did not say did not stipulate that it wasn't either. It depends on how you interpret their OP. 

     Unlike the options on eBay when you open a chargeback your options are limited. I don't believe it didn't fit or work out for what I needed whatever that actually means. 

[dbfolks166mt]

Buyer wife and husband created a nightmare for this seller.

Would a seller actually respond to their email?

I know I wouldn't. As well as doing a BBL.

     Since there is no way to work this through the eBay process if I was the seller I would respond in hopes of resolving the situation. 

[12345jamesstamps]

Have you ever had to respond to chargebacks?...and disputes with banks?...it's a hassle and takes your time up. And have you won or loss any chargebacks? And would I want something that someone wore?

[dbfolks166mt]

Have you ever had to respond to chargebacks?...and disputes with banks?...it's a hassle and takes your time up. And have you won or loss any chargebacks? And would I want something that someone wore?

     Yes I have had to respond to chargebacks especially the large number I received after being converted to managed payments and eBay changing the way information was presented on buyers CC statements. I had a lot of purchase not recognized chargebacks that I had to respond to. This was well before eBay started handling most of those without seller input. I won all of those. I have not had one of those in quite some time. 

     With regards to other chargebacks yes I still get a frequent one and not just from an eBay transaction. Some have been INR's all of which I won simply by providing tracking information showing proof of delivery to the buyer. I have only had a few NAD type chargebacks but those are almost impossible to win. Obvious scammers that are aware that they most likely do not have to return the item in order to get fully refunded. 

     Fully agree it is a pain for sellers of which I happen to be one not only on eBay but other ecommerce platforms. Like most I hate chargebacks and so do the CC companies as it consumes time and resources with no return on those efforts. 

     As for something that someone else wore I have not issues with that I buy a lot of clothes from thrift stores especially work clothes which I go through pretty quickly. 

[candd205]

That will cost the seller $20, plus the seller will lose the shipping he already paid, plus the seller will lose the item if he decides he doesn't also want to lose another shipping charge. That will be a nice punishment for the seller, who didn't do anything wrong.

[monster-deals]

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@dbfolks166mt wrote:

@dbfolks166mt wrote:

Why would you give them this advice?  the chargeback is his only option. 

The only option left is credit card fraud?

Please don't give that kind of adivce, there are enough terrible buyers on ebay already.

     It's not fraud as codified under the current federal laws the CC companies operate under. The buyer cannot return the item through any of eBay's processes. So the chargeback is appropriate. Of course it would be ethically appropriate for the buyer to return the item to the seller which he can do directly. 

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It is not in any way appropriate....and I doubt credit card companies codify in their policies that buyers are to lie to obtain a refund they do not deserve.

[brightlightbookseller]

Slight correction, if the seller accepts the dispute they shouldn't be charged the $20 fee.  Otherwise you're correct.

[spreadlovelikefire]

That is incorrect.  The seller will pay the $20 fee even if they accept the dispute and lose the dispute.  The only way they would not pay it is if they win the dispute.  But just accepting it does not deem it charge free.  

[robbie31415]

Not true.

Here is what eBay has to say about it.

When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. We’ll close the payment dispute once the buyer's payment institution confirms the refund. We’ll also waive the dispute fee and you'll receive fee credits for some or all of your fees for the disputed transaction.

Dispute fees only apply if you contest, and lose.

[tobaccocardyahoo]

I do not notice what the seller's return policy is on this thread.

If this would otherwise qualify for a return, the first chargeback dispute does not mean that return policy does not apply to this transaction.

If I was the seller, I would consider a communication from the buyer seeking a return at the buyer's expense without involving Ebay. If the seller refused or failed to refund after the return arrived, I would recommend another chargeback dispute as @dbfolks166mt suggests.

Needless to say, how the buyer asks matters, but this would give the seller the opportunity to leave the transaction with no greater cost than they have agreed to accept on the return,

The first chargeback should not change whether the seller has agreed to buyer faulted returns.

I loath and despise both returns and chargebacks, but that does not change the terms of the sale in this case.

[spreadlovelikefire]

So the passage you are referring to means you are accepting and refunding the dispute, you are not challenging the dispute.  So yes, no $20 fee will be charged if you just refund them outright and do not get your item back.  However, if you challenge the dispute and the dispute is found in the buyers favor then you are charged a $20 fee.  Not sure why you would want to just refund the buyer for this to avoid the $20 fee, but that is what you are suggesting. 

[robbie31415]

Yes, but you said.

"That is incorrect. The seller will pay the $20 fee even if they accept the dispute and lose the dispute."

If you 'accept' the dispute you are refunding the dispute. There is no not refunding an accepted dispute.

What you are accepting is to refund.

The contest dispute says you don't agree to refund, and you provide evidence. Then the buyers financial institution makes a decision win or lose. If the seller wins, no fee. If the seller loses a $20 dispute fee is added to the seller.

[spreadlovelikefire]

I understand, I made a mistake.  Yes, accepting the chargeback would mean you refund in full and do not get your item back to not get charged the $20 possibly if you lose.  So the buyer would keep the item and the money.  Thanks for clarifying.  

[kensgiftshop]

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@spreadlovelikefire wrote:

So the passage you are referring to means you are accepting and refunding the dispute, you are not challenging the dispute.  So yes, no $20 fee will be charged if you just refund them outright and do not get your item back.  However, if you challenge the dispute and the dispute is found in the buyers favor then you are charged a $20 fee.  Not sure why you would want to just refund the buyer for this to avoid the $20 fee, but that is what you are suggesting. 

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With an INAD, those are hard to win, so you might as well save the $20 and just refund.