eBay

amamon-8948 · ‎02-23-2022

I think I just need an outlet to express how I feel. Reason being, eBay does not allow us to have these feelings/express them as a seller. I go above and beyond for customers - to ensure quality, offer good deals, fast shipping, freebies, etc. etc.... I'm not sure if there's something in the air or I need to take a look in the mirror - lately I have had the most ridiculous people.

1) Tried to cancel a purchase an hour after placing it/I had already shipped it. Surprise, surprise. The item arrives with a tiny hole..... I offer a partial refund (50%!) to stitch it, declines. So, I accept the return....because what other option do I have? That's a serious question.

2) Claims item is 'not as described' and uploads a picture of, i'm still not even sure. It was a brand new comfy pullover. They zoomed in, in the photo so much, that I'm not even sure what the implication was. Same customer had about 20 questions prior to purchasing regarding measurements..... which i promptly answered and went way out of my way for. What can I do? Accept the return!

It's **bleep**. Also, I DO NOT ACCEPT RETURNS, and that is clearly stated. I also use eBay's "promoted listings" option, so I'm being forced to not only accept these false claims to avoid my ratings going straight to shoot, but i'm actually - essentially paying for people TO buy my clothes. Since, I still get stuck with the promoted listing fee + shipping x2.

Did I mention that all 'return requests' are also from sales i made through accepting ridiculously low offers? Part of me always feels bad, and thinks i'm doing someone a favor by accepting their low offer. I still treat the customer/item purchased as though it were the most expensive one I had listed. Is it ironic that these are the people that keep trying to return things?

Any advice would be much appreciated, because i'm on the brink of completely halting all retail sales. I list on two other platforms and have 5 star ratings for everything, and very happy customers. Now eBay allows 'no returns allowed' as an option, yet anything can be classified as 'item as not described.' I have never heard of a positive experience (in the seller's favor) where a human being got involved and made a reasonable determination either.

UGH, sorry i'm so frustrated and upset and unsure of what to do!

donsdetour · ‎02-23-2022

"I had a GSP that showed delivered and yet eBay refunded the buyer."

Sure it was not an international over global??

If Global you should have contacted them or eBay to say it was global problem with delivery confirmation.

tenoem · ‎02-23-2022

Remember you'll also get charged a higher final value fee if you get too many INAD's, and ebay's policy that they credit you return shipping and remove the defect if it's a false INAD is an obvious lie. I have 6 of them this month where the buyer admits to a remorse reason in the return details and Ebay does not remove the defect or credit you the return shipping. Nothing ebay says in their policy is a fact, it's all fake news that is there to make you feel good, but never comes through for you when you need it.

evry1nositswindy · ‎02-23-2022

@donsdetour Nope, it was GSP to the UK.

evry1nositswindy • seller since 2013
Volunteer Community Mentor

dbfolks166mt · ‎02-23-2022

Unusual with regard to the GSP and INR cases. Not totally familiar with your particular case but it may again be one of those situations where eBay failed to stand behind their own policies and protect the seller.

stainlessenginecovers · ‎02-23-2022

Clothing in general is a high return percentage item. I know my wife buys on line all the time from name brand stores, try it on (size does not matter as things all fit differently) and probably returns 50% of what is bought.

Just nature of the beast and a 'real' reality for all clothing sellers.

mr_lincoln · ‎02-23-2022

@amamon-8948 Stop using the No returns accepted setting ... it sends the wrong message IMHO.

Best regards,
Mr. Lincoln - eBay Community Mentor

amamon-8948 · ‎02-28-2022

Update!

Just received one of the returns....and it is a completely different item!?

What on earth?

What do I do now? It's impossible to get an ebay rep on the phone!

espresso_warehouse · ‎02-28-2022

@amamon-8948 wrote:
Update!

Just received one of the returns....and it is a completely different item!?

What on earth?

What do I do now? It's impossible to get an ebay rep on the phone!

Report the buyer for misusing returns and not returning the same item. Do that first. Then get a callback and ask CS to open an investigation. CS is mostly useless but if you keep trying it is possible to get through to someone who can help eventually. Or try Facebook and Twitter like others suggest.

Sadly this kind of scam is rampant here despite all the people who claim they 'never had any problems'. eBay really needs to do more about this.

amamon-8948 · ‎02-28-2022

Faith in eBay = RESTORED?

WOW. Blown Away! There may be hope for eBay after all! Just wanted to share a piece of good news, since it seems so rare - this happened within a period of hours, too!

"I have reviewed the details of the case including the exchange of messages between you and the buyer. I appreciate how you handled this case and the buyer with utmost professionalism. This only shows that you are an asset to eBay community.I honestly believe that you have done your responsibilities for this transaction to go smoothly as possible. eBay does not see or handle items, so it is difficult for us to determine the exact condition of the item when it was sent or received.

Good news! I have reviewed the case once again and I am happy to inform you know that your appeal has been granted. A full refund will be processed for you and this case will not count against your seller performance dashboard. We want to let you know that you did your part in this transaction and you are not at fault here."