Buyer return Macbook Laptop. Tracking number shows Delivered but to wrong address. Ebay refund buyer

[normzsales]

Buyer returned a Brand new Macbook Air $994.00 reason was they change their mind. I offered free returns. Ebay gave them the free return shipping label.

I shipped the item to Delaware but when I track the return shipping it was coming from California. 

Buyer shipped the package back but to a different address!!!  It was shipped to Staples Store which is 5 miles away from me. I contacted customer support and told them it seems the return label was tampered. The delivery confirmation shows it was shipped to a different address. I send it also to the buyer but no response. Ebay then closed the return and did not issue a refund to the buyer. 

A few hours later.. the case was opened again and the refund was issued to the buyer. Reason is the buyer has proof the return was delivered. 

I did an appeal and show them the proof it was delivered to the wrong address with the signature of Staples agent and who also wrote the address of Staples on the delivery confirmation. 

The appeal was denied and closed. 

I have contacted Ebay on Twitter and on facebook and they say its closed and they cant do anything about it. 

Every time I call ebay I get a person from the philippines and they say they will help then an hour later I get an email that they side with the buyer.

I'm am lost.. I dont know how to get some one to see that the return label should be my address not Staples! 

Please help!

[normzsales]

I uploaded pictures of the empty envelope they send to Staples and I got a copy of the USPS picture of the envelope from the sorting machine. No word yet from Ebay Back Team

[lagarto_electronico]

"You should be right, I get the calls from the Philippine call centers. Its so hard to get some one from the USA. Even if I call different times.. it so hard!"

My personal opinion is that the UK and Philippines call centers have the highest integrity.  I was being sarcastic about the South American call centers.

[normzsales]

I just got the news today, that Ebay Back team denied all three of my claims. The fake police reports and the evidence I showed them about the photoshopped return labels was not reviewed right.. Is there a lawyer here that can help?

[asset_liquidators]

Unfortunately ebay is enabling it with their policies. They know and they don't care. The OP should be filing a report with their States Attorney General.

[wastingtime101]

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@normzsales wrote:

Hi,

Yes, I went to Staples and the kind Manager was able to get the envelope and it was empty. They buyer also photoshopped the Ebay shipping label and changed the address. The tracking number was photoshopped and was deleted on the label and its only showing the USPS barcode.  I also went to the US Postal office and they provided me with a picture of the envelope that went through their sorting machine. I took all of these evidence and forward them to Ebay to Appeal my case. I have not heard from them yet.

Btw, the return address was from California and it shows the name and the address of the person scamming me. The laptop was shipped to Delaware. This people seem very organized and clever in beating the system. I was very lucky the Staples Manager went to the garbage and found the empty envelope. I just hope all these proof I sent would make me win this case. 

I will keep you all updated. 

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brian@ebay tyler@ebay 

This seller's appeals keep getting denied by eBay when they provided proof of being scammed. Above is the "ship an empty envelope to a different address in the same zip code" return scam and even with proof from USPS, the seller lost.

This thread shows that the same OP was dealing with the new trendy "phony police report to prove an empty box" scam and was denied.

What more proof does eBay need in these cases? This is so wrong.

[downunder-61]

It is time eBay stood behind the MBG and covered a sellers loss in cases like this that are so transparently scamming that a 5year old could pick it out.

Doesn't matter how much proof because eBay are too cheap to employ enough human beings to actually check the proof - no loss to eBay and it is high time there was!

[normzsales · Accepted solution]

Just a Follow up on this case, 

They Ebay Team came back to me and they finally reviewed all the evidence I provided and they send me the full refund!

Speaking to a call center in the Philippines did not help as they only read what they see on their notes.

You have to contact an Ebay US customer service and get their name and keep following up on the case.