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Buyer opened a return request claiming wrong item received on a day it was shipped

On a day I shipped the item, buyer sends me picture of an used old release scent claiming she received it from me instead of the new 2022 scent (same brand). Looks like she wanted to swipe the old one for the new. 

 

Can ebay close the return request if my item is still in transit?

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Re: Buyer opened a return request claiming wrong item received on a day it was shipped

I agree. 

Message 16 of 16
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