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Abusive Buyer

eBay email to me:

What activity didn't follow the policy:
- Filing excessive returns claiming the item is not as described when the seller described it accurately.
- Filing excessive requests claiming that you didn't receive your items.
What you need to do next:
- Read and make sure you understand this policy to help you avoid misusing eBay buyer protection programs.
What is the policy:
- Buyer’s can’t misuse eBay’s return process. The following actions are not allowed:
-- Returning an item other than the original item received
-- Using or damaging an item and then returning it
-- Making false claims, such as:
--- Returning an item with the reason that it wasn’t as described when it was described accurately
--- Saying an item wasn’t received when it was delivered
How this affects your account:
Because you may not have been aware of this policy, we're sending this notice to educate you about it and ask that you follow this policy in the future.
Not following this policy in the future will result in loss of your ability to return items on eBay and possible suspension of your account.
Why we have this policy:
In order to make eBay a safe place to sell, we hold buyers to certain standards and take action to protect sellers when buyers don’t follow our policies.
 
How can I respond to eBay so as to 'tag' my account that this 'Notice' is incorrect?
Yes, I did have many returns of Seresto Dog & Cat Flea and Tick Collars purchased from at least 8 eBay Sellers which turned out to be counterfeit items.  Bayer and Elanco, makers of Seresto Dog & Cat Flea and Tick Collars, sent pages on how to identify counterfeit Bayer and Elanco products, with and without breaking the seal.  With my allegations of counterfeit sales, I also included Bayer and Elanco statements, pictures, and explanations of obvious counterfeit products.  And, yes, I was refunded; and the Seller(s), nor eBay Commerce, wanted the products back.  I have 14 large dogs and 3 cats, (farm) . . . and a box full of counterfeit Seresto Dog & Cat Flea and Tick Collars.  I gave-up on 'deals' and purchased directly from Elanco. 
Another report was fabric ordered from overseas.  When 5 weeks passed, I checked the Tracking Number and it did not exist; so, I contacted the Seller, who responded that he did not know whether the fabric had been sent or not.  He sent another, with verifiable tracking information, and it arrived very quickly.
The last return was for a Samsung Galaxy A13 A135M 32GM Factory Unlocked International Model (NEW).  The description told the Buyer which phone services this phone could be activated by and which ones could not.  I have Verizon, which was one that could.  Verizon stated, "At this time only the Verizon version of the A13 with model number SM-A136U1 can be activated on our network."  This Galaxy A13 was not a model number SM-A136U1.  So, the information provided in the description was not correct.  The Seller agreed to the return and gave eBay a cockamamie story of why he was keeping 20%.  I asked eBay to step-in because the description was incorrect and the only reason I was returning the phone.  The Seller returned the 20%.
So, eBay Community, how do I rectify eBay's illusions of being an Abusive Buyer?
Message 1 of 21
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20 REPLIES 20

Re: Abusive Buyer

 One cannot know purchases are counterfeit until they arrive.  But, this past flea season, I have learned a lot about eBay items.  Thank you for your opinion.

Message 16 of 21
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Re: Abusive Buyer

One cannot know purchases are counterfeit until they arrive.  But, this past flea season, I have learned a lot about eBay items.  Thank you for your opinion.  

Message 17 of 21
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Re: Abusive Buyer

Ebay frowns on vigilante tactics.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 18 of 21
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Re: Abusive Buyer

Chewy dot com usually has some of the better deals and I see a large dog Seresto collar is on sale for $50, when I price that collar low to high they start at $20 buy it now.  That's a pretty solid sign....

  Seems it would be much easier to pay retail and not have the same ongoing problems paying half price online but that's just my humble opinion. 

 

Message 19 of 21
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Re: Abusive Buyer

We buy flea drops on here and do not have an issue- we usually go with a UK or Australian seller.  If we got counterfeit we would not know. Our dogs have never got fleas.

You can call Ebay up and talk with a Supervisor and see how to clear the air with your account.  I always prefer the one on one when there was any issues.

 

Message 20 of 21
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Re: Abusive Buyer

Generally I search for nitenpyram pills only, the primary active ingredient in major brands but sold at a fraction of the price as essentially generic.  There's a shelter I usually get them from on here, solid deals/products and doses for both cats and dogs of all sizes.  Then I buy Frontline on here which I use monthly, I've never seen it faked and generally it's pretty close to retail cost unless you get a bulk break which I take advantage of (1 dog, 3 cats and many strays I treat). 

  I also buy my dewormer on here, usually from overseas but occasionally domestic.  I buy broad.spectrum which usually contain 2 or 3 of the same chemicals and are dosed by sized for dogs and cats.  The Frontline, nitenpyram and dewormers keep our pets and the strays healthy (which in turn helps protect ours even better).  

I've never had luck with collars, maybe because I didn't want to pay $50 each or because cars lost them in a day.  If nitenpyram started becoming counterfeit or Frontline, I'd start buying retail to avoid the hassle.  One may think they are helping expose the sellers but really, this is a great example of where it gets you.  Plus other buyers see x sold or x remaining and your just another number being a reason someone else may think they are a good seller and buy from them. 

  Nobody means to be harsh on you, imo.  But if eBay can't stop this, we certainly can't.  Only possible way is not to buy it at all and stick with stores.  I do wonder if the knockoff collars contain the same ingredient (your paying for the name brand, not the pennies in the ingredients).

 

Message 21 of 21
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