Come chat with the eBay Community team this month as the chat will be an open forum for you to ask questions. Get all of your questions ready for the us, so we can make the most out of this month's chat on April 12th at 1:00 pm PT!
Thanks for joining us for the Monthly Chat with the eBay Community team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The taxAct and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
- Keep on topic
- Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
- Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
Devon,
@my-cottage-books-and-antiques wrote:
Agree 100% with dhbookds-----provide the Seller Update date IN ADVANCE so people can block out some time to review and discuss it. Again, ebay talks about seller engagement, but that would be proof that ebay actually wants to engage.
One last question: any plans for an eBay Live this year?
@my-cottage-books-and-antiques I do not have any updates in regards to eBay Live 2023, but we do encourage sellers to attend our future seller check in!
Devon,
@mam98031 wrote:
A new tutorial in the right rail on the community might be in order. There is often great concern by some buyers regarding how electronic payments get processed. They often think that they get charged twice, call Ebay all kinds of names and have hard feelings about it. I think we lose some good buyers over this and we could help them with some better understanding.
Many don't seem to understand that a pending entry is generated when their account gets pinged for their payment. Later when the payment actually processes through to the financial institution there is a regular charge on their account and the pending entry gets removed. But sometimes there may be a little delay in that Pending entry from being removed. Not much but some and many think they are getting charged twice.
Anyway I think we can do a better job of informing our buyers of this process.
@mam98031 Thank you for providing this suggestion. As a Community team, we can take a look into this and if there are changes made to the content on the right rail we can be sure to let everyone know.
Devon,
@my-cottage-books-and-antiques wrote:
In previous statements, ebay has indicated they were working on a new type of Promoted Listing to promote ebay stores. Is this still in process? Can we get an update if it is?
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Edit: A reply to your question can be found here.
Hi @my-cottage-books-and-antiques. Our Promoted Listings team has provided the following response to your question:
"Thanks for the question my-cottage-books-and-antiques. Yes, the ads team is still working on an advertising solution that will give sellers a way to drive buyers to their eBay store. The solution is only available to a select group of sellers at this time as we test different experiences to find out what’s best for buyers and sellers. The ads team will notify sellers once the solution is widely available to use."
Elizabeth,
