mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Come chat with the eBay Community team this month as the chat will be an open forum for you to ask questions. Get all of your questions ready for the us, so we can make the most out of this month's chat on April 12th at 1:00 pm PT!
Thanks for joining us for the Monthly Chat with the eBay Community team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The taxAct and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
- Keep on topic
- Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
- Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
Devon,
@my-cottage-books-and-antiques wrote:
In previous statements, ebay has indicated they were working on a new type of Promoted Listing to promote ebay stores. Is this still in process? Can we get an update if it is?
Hi @my-cottage-books-and-antiques, we haven't heard anything new as of yet, but let us touch base with the Promoted Listings team, and we'll follow up with their response.
Elizabeth,
@tsme35 wrote:
Been asking for 5+ years now, BUT is ebay ever going to add combine shipping to the app, I'm tired of losing customers every week or paying $.30 when they buy 4-5 items and pay separate(adds up when it happens a couple dozen times a month)
@tsme35 We know that this has been a popular ask for a while and the Mobile App team is looking into solutions of having this added as an option at some point.
Devon,
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elizabeth@ebay
From time to time on the Seller Forum a seller will start a thread asking for the ability for sellers to be able to leave negative feedback be reestablished for sellers. No matter how much explaining that this is a very bad idea and certainly a poor business practice, they seem passionate about it for whatever reason they may have.
I do understand the passion, just not their reasoning. But there is something, again I bring up at every meeting I get invited to, and I'm always told it is a great idea, but there it lies year after year. Most if not all sites like or similar to Ebay have STOPPED having buyer feedback all together.
So many issues would be solved if Ebay implemented this too. I know it would take a bit of getting use to by the buyers, but they will be fine.
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Edit: A reply to your question can be found here.
@clarkphilatelics wrote:
Managed Payment account balance?
Managed Payments transactions downloads do not include an "account balance" column. One account for 2022 started with a balance of -$0.30. The beginning balance of another account cannot be determined without going back to the time when the account was created several years ago. Is there a way to determine the current MP account balance?
Hey @clarkphilatelics that's an excellent suggestion! We'll definitely pass this along to the appropriate team to suggest having a running balance available on the page.
Kyle,
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devon@ebay
A new tutorial in the right rail on the community might be in order. There is often great concern by some buyers regarding how electronic payments get processed. They often think that they get charged twice, call Ebay all kinds of names and have hard feelings about it. I think we lose some good buyers over this and we could help them with some better understanding.
Many don't seem to understand that a pending entry is generated when their account gets pinged for their payment. Later when the payment actually processes through to the financial institution there is a regular charge on their account and the pending entry gets removed. But sometimes there may be a little delay in that Pending entry from being removed. Not much but some and many think they are getting charged twice.
Anyway I think we can do a better job of informing our buyers of this process.
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Edit: A reply to your question can be found here.
@tsme35 wrote:
When is ebay going to go to bat for the sellers with the USPS and their raising rates 3x a year. I know ebay doesn't control rates but you do have lobbyist in congress to do something about it or at least raise a stink. I've contacted every politician in my state, they don't care about one person. How about running a campaign like you did with the 1099's, send out emails to pass along to elected officials. I know my inventory has dropped 50-60% in the last couple years, just no profit in alot of items anymore.
@tsme35 Thank you for feedback on this. We can be sure to have this passed to our Shipping team and if they have any insight that they would like to share we will be sure to let you know.
Devon,
@mam98031 wrote:
From time to time on the Seller Forum a seller will start a thread asking for the ability for sellers to be able to leave negative feedback be reestablished for sellers. No matter how much explaining that this is a very bad idea and certainly a poor business practice, they seem passionate about it for whatever reason they may have.
I do understand the passion, just not their reasoning. But there is something, again I bring up at every meeting I get invited to, and I'm always told it is a great idea, but there it lies year after year. Most if not all sites like or similar to Ebay have STOPPED having buyer feedback all together.
So many issues would be solved if Ebay implemented this too. I know it would take a bit of getting use to by the buyers, but they will be fine.
Hey @mam98031. I've definitely heard both sides of this issue expressed, and can understand your standpoint as well! I appreciate your eagerness for this change, and I will be passing this along to our feedback team.
Elizabeth,
Thanks for joining the chat this month! It's closed from further replies but we'll keep working through to make sure that questions are addressed.
Devon,
