Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Did we ever get an answer on when refurished will be removed from the inappropriate items?
@golfingaddict wrote:
I had a buyer open an INR case. The item was Purchased on Wednesday afternoon, shipped Thursday morning and the case was opened on Tuesday morning. Washington To Louisiana.
A customer support Rep told me that in order to avoid these issues, I should change my handling time.
Does that really help? Or does the clock start when I ship, not based on my handling time.
And second, the Rep told me that the case would close in three days if the item does not arrive.
Is that three business days?
I called to clarify and another rep told me that it would be five days. And she counted weekends in that five days. Surely you can't expect us to have packages delivered on the weekends?
And then I was told that the case would stay open as long as tracking showed movement. (which it did.. it was updated each day, shipped on time)
So what is real here? The claim said that the buyer could close in three days if the item is not delivered? Is that true and if so, it seems unreasonable to me.
1. I can't even file for USPS to begin looking for a package until 7 days has passed.
2. The tracking showed it was in her city, just not delivered.
3. The buyer was able to open a case in 3 business days after I shipped.
I know, my fault for not flying it out to her or choosing the wrong carrier or not shipping the second she paid or checking tracking every second and refunding her as soon as the item was a day later than the ESTIMATE.
How and why is ebay defining estimates as FACT?
Thanks
Hi @golfingaddict, while I need to see the specifics of the transaction to give guidance on your handling time, I can confirm the following:
- The estimated delivery date is based on the shipping service selected, the location of both buyer and seller and historical data related to shipping and handling times.
- A buyer can open an item not received request the day after the last estimated delivery date.
- The three day timeframe you were given is three business days. This is why when you discussed with another representative you were given a 5 day timeframe that included weekends. Three business days is usually the same as 5 calendar days, barring any holidays.
- While many shipping services do delivery on weekends, the three business day timeframe is not for delivery, only the time allotted before either party can ask eBay to step in. If we are asked to step in, we will check the tracking for a recent update (within the last 7 days for domestic transactions). If there is an update showing the item is in transit, then we will allow more time for delivery. To reiterate, the buyer cannot close the case after three business days, they can simply ask us to step in and make a decision. Our decision would be determined by the status of the tracking information at that time.
- The purpose of the shipping estimate is to give an expectation to your customer as to when they will receive their purchase. If the item is not delivered within this timeframe, the buyer can pursue a resolution. Since this is the only purpose of the estimated delivery timeframe, I'm uncertain as to what you mean when you refer to eBay treating it as fact. Feel free to elaborate if I misunderstood your question
alan@ebaywrote:
@mr_lincolnwrote:Good afternoon eBay Support Team:
ADYEN question:
Will eBay-Adyen provide FREE CSV or Excel databases like the PayPal CSV formatted data base with programmable date ranges? Having a database is crucial to working on tax information and reporting state sales tax. The columns can be sorted by State as well as transaction type making tax info organization simple.
Thanks for any info you can provide,
Mr. L
Hi @mr_lincoln,
Our goal is to provide additional reporting and resources all located on eBay. Thanks for sharing this specific request, I will pass it on to our Payments team for their consideration.
Alan, no offense but the question was and still is will there be a data base that can be manipulated by Sellers for thier own unique puproses like the one in PayPal. As you instructed me perviously, I emailed that request to them before, have heard nothing about it. It is an important feature that is required. Otherwise it will add literally hours and hours of book keeping that is not necessary when they already have the info in a data base, they need to make it available to Sellers via date range selection. I am not interested in canned reports that will not be beneficial in, for example, obtaining 6 months of sales totals and the same 6 months of sales totals in my state (required to report to the state gov for Tax ID purposes). Each state is different and that is just ONE example of how the data can be sorted and organized making tax reporting very, very easy.
brian_burke@ebaywrote:
@fern*woodwrote:I would like clarification on one point concerning free remorse returns.
Brian posted this on the PS board:
"Free returns means "free returns". That means full item price + shipping. The exception is ONLY if the item comes back in a condition other than you sent it out (e.g. dress no longer with tags, electronic item with an open box, etc.). If the item comes back as you sent it out - you must provide the buyer the item price, plus the shipping cost, that's what free returns means. Though you should send the buyer the shipping label so you control your return shipping cost."
I wanted to make sure that the original shipping cost can still be deducted from the refund per another rep on the Spring update board. The above post doesn't mention the original shipping cost, so I just wanted to make sure.
@fern*wood - If the seller offered free shipping outbound, then there is no ship charge for them to withhold from the buyer. If, on the other hand the seller charged the buyer shipping when the item was purchased, the seller can withhold the outbound ship cost.
I hope that clarifies it.
Thanks for selling on eBay.
Brian
This is EXACTLY what drove many sellers to start charging a restocking fee when in the past they never have. I'm one of those sellers. I don't like restocking fees at all. As a buyer or a seller. But with this policy, I felt Ebay left me no choice.
Ebay is completely aware that NO ONE gets truly Free Shipping. Everyone pays. There is a cost to sellers that use this method of listings. Yet in this policy Ebay is ignoring that fact which is costly to sellers and unfair. None of us actually got our carriers to waive their costs, yet Ebay is expecting us to waive our costs.
@mr_lincoln wrote:
doug@ebaywrote:
Hi @deja8318, sorry we didn't get to your question in the live video, but all arts and collectible categories will be excluded from the 30 day free returns TSR Plus qualifications.
@deja8318wrote:
Hi, Can I get some clarification on which Arts+ Collectibles categories will be excluded from the 30 day free returns TSR Plus qualifications? Search category drop down box, site map, and main page categories all have different umbrellas for this main category. For instance will Dolls+ Bears be included with the exclusion for the TSR Plus since that is a collectibles category? Here is a link which has more of the categories umbrellas which I think is new or newer first time I have seen this is recently. https://www.ebay.com/sch/allcategories/all-categories/?_rdc=1
Howdy Doug,
So in other words (and please confim my understanding) ... those who sell in the Arts and ANY "Collectibles" categories can maintain their TRS Plus status WITHOUT having to offer Free Returns?
Thanks,
Mr. L
Hi @mr_lincoln - in order to receive the 10% Top Rated Plus discount listings in the Arts and Collectibles categories need to offer 14 day free returns.
alan@ebaywrote:
@mg152wrote:
How can eBay unilaterally change a contract? People that have 1 year store contracts will see a rate increase in May. That doesn’t seem right. Is there something in the TOS that allows such behavior?
Sorry but I’m a little unhappy these days. I don’t have a store right now but many people are complaining. EBay is going to lose sellers with this new update.Hi @mg152,
That really wasn't the point. Ebay has a different definition of "subscription" than most any other site or company. It is one sided. We as sellers are expected to hold our end of the subscription for the 12 month period, but Ebay is not. Ebay with a 30 day notice can change the price, we as sellers can not give a 30 day notice to not pay anymore unless we want to pay penalties. The two are no where near equal.
